Answering Service Blog
How To Show Gratitude For Your Customers This Thanksgiving—And Beyond
Thanksgiving is upon us once again, reminding us that it’s important to slow down and be grateful for the many blessings in our lives. The people we love and appreciate always top our lists—family members, friends, and those we know who brighten our days in large or small ways. For business owners, customers certainly also…
Read More5 Ways Answering Services Put Money Back In Your Pocket
Some business owners think hiring a live answering service is an expense that they either can’t afford or they don’t necessarily need. However, partnering with a live answering service is an investment that quickly pays for itself over and over. In fact, having an answering service actually puts money back in your pocket in 5…
Read MoreHow a Live Answering Services Help Home Care Agencies Deliver Better Care
The demand for home health care services continues to rise as the U.S. aging population grows. Over the past five years, the home care industry has grown by 3.4% to reach $93 billion in revenue in 2018. Among Americans over the age of 65, almost 70 percent will require long-term care, either in a facility…
Read More5 Customer Service Stats That Should Change The Way You Do Business
Rising customer service expectations have been the trend to watch over the past several months. Consumers are expecting their customer service experiences to be better, quicker, and more thorough. That can be a hard combination to deliver, but the cost of not consistently delivering this level of customer service is alarming. Take a look at…
Read More7 Surprising Things Answering Services Can Do For You
Answering services have been around for many years, dating back to the old-fashioned days of operators working switchboards while people dialed in from rotary phones. However, advances in technology have brought us light-years from those early days, and today answering services can do so much more than you may realize. Here are just 7 surprising…
Read MoreTop 3 Ways A Legal Answering Service Improves Client Loyalty
Communication is everything in the legal profession, particularly between a lawyer and a client. Poor communication from a lawyer or staff at the practice erodes a client’s trust, while professional and prompt communication increases client loyalty. Answering services that have the training and experience to partner with legal practices are essential resources to improve client…
Read MoreWhy Answering Services Are The Fastest Way To Grow Your Legal Practice
Lawyers and attorneys are constantly juggling clients, cases, and tasks, which makes it difficult to stay on top of routine tasks like answering phone calls. However, each and every phone call represents an opportunity to interact with potential and current clients, so failing to answer each call eventually slows or even reverses the growth of…
Read More5 Sure Signs Your Business Is Suffering Without An Answering Service
Whether your business has been up and running for less than a year or for several years, there are certain tell-tale signs that indicate your operations and staff are starting to flail. As any business grows, tasks and responsibilities naturally increase as well, which no doubt increases the workload for you and your staff. Sometimes…
Read MoreHow 1 Doctor Delivered Old-Fashioned Personal Attention By Using An Answering Service
Dr. Sarah is a pediatrician who prides herself on delivering personalized attention to the families who visit her office. From the time she started her practice, she made a promise to herself that she would never get so busy that she couldn’t take the time to answer a patient’s question, or listen to a concern.…
Read MoreWhy & When Should Doctors Use An Answering Service?
Any type of doctor knows that phone calls can be a lifeline for patients in distress. For this reason, each and every medical practice must be efficient at answering calls, any time of the day or night. However, this is a tall order considering that medical practices are notoriously busy, regardless of whether it’s a…
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