Answering Service Blog
Smart Answering Service Solutions For Colleges & Universities
This time of the year has college administrators hopping. Countless applications are being processed and acceptance or rejection letters are being sent to expectant high school freshmen. Phone lines are flooded with expectant students or their parents who are calling to ask questions or check on their application status. The administrative teams are often overwhelmed…
Read MoreThe Top Tool For Utility Companies To Communicate With Customers Instantly
Most all of us have had the experience of needing to call a utility company about a service issue or interruption. At that point, most of us have also found that we’re unable to reach a live agent right away or that we’re put on hold for long periods of time. This is particularly the…
Read MoreCall Answering Helps Water & Sewer Companies Keep Services Flowing
It’s easy to take utilities such as water and sewage for granted—until there’s a problem. We rely on these utility companies to keep our water and sewage services going without interruption. However, when there’s a disruption in service, for example from a break in a water or sewer line, customers want answers and fast. Unfortunately,…
Read MoreHow To Deliver Fast, Seamless And Personalized Customer Service In 2019
We’re at the start of another fresh and shiny new year, with renewed hopes for business growth and success. As we reflect on the past year and what worked or didn’t work, it’s helpful to also look at which trends businesses should anticipate in 2019. Toward that end, Business News Daily compiled a list of…
Read MoreWhy Small Or Solo Law Practices Must Have Virtual Receptionists In 2019
Trends in the legal industry over the past two years are shining a light on what those in the industry can expect in 2019. One finding that’s clear is that small or solo law practices have been struggling with both productivity and client communications. The 2017 Clio Legal Trends Report revealed that attorneys were interrupted…
Read MoreKick Back Over The Holidays While Virtual Receptionists Cover Your Back
It’s the holiday season once again, and many of us are planning on spending time away from work to be with family and friends. The trick for many business owners like you then becomes how to take time off without leaving customers out in the cold if they need to be in touch, whether because…
Read MoreHow Virtual Receptionists Help Small Businesses Save Money
Virtual receptionists don’t just save you time, they also save you money. Many small business owners don’t realize that when they’re considering bringing a virtual receptionist to the team because they’re focusing on what it might cost them to actually hire one. However, virtual receptionists actually save small businesses money in many ways. When virtual…
Read MoreWhat You Need To Know Before Hiring A Virtual Receptionist
Running a business in today’s consumer-driven economy takes extra time, attention and dedication in many ways. Customers expect quick answers and excellent customer service around the clock and at every interaction with a business, including on phone calls. For this reason, more businesses are turning to virtual receptionists to handle their calls and other routine…
Read More4 Reasons Outsourcing Your Calls Grows Your Business
It’s becoming increasingly common for businesses today to transition from having staff members answer all incoming calls to hiring an answering service to do so. Before outsourcing calls, business owners often wonder if this transition will cost more in the long term, or if their customer service will suffer. But ultimately, if they choose a…
Read MoreCan Working Less Actually Make You More Productive?
An article in The Washington Post relays how Christine Carter, sociologist and author of the book The Sweet Spot, found that productivity increases when workers are actually doing less. Carter is also one of the founders of the Greater Good Science Center At Berkeley, where she studies happiness and productivity. In her book, she defines…
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