What Will Your Customers Hear When They Call An Answering Service?

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There are many types of answering services, call centers, and virtual assistants, and it can be hard to know what the difference is between them all. As we discussed in Barking Dogs & Other Answering Service Nightmares, receptionists who are working remotely can be operating under a vast range of circumstances, ranging from their own homes to large call centers overseas.

So, the question then is what will your customers hear when an answering service picks up your business phone calls? It’s an important question to ask, and is also the reason some business owners hesitate to hire an answering service.

At Voice Link of Columbus, Inc., we know how important it is for your callers to consistently interact with a friendly, professional receptionist each time they call. In fact, most callers don’t realize they’re speaking with someone who works with an answering service instead of a receptionist who’s located at the business they’re calling. That’s because we greet each caller with the name of the business they’re calling and treat them like we’re employees of that business.

Our performance standards specify that:

  • Your customers won’t be able to tell by the ringtone that they’re speaking with someone outside of your office.
  • Your customers won’t be able to tell that the agent they’re speaking with is outside of your office.
  • Your customers will speak with a U.S. based agent, located at a state-of-the-art facility in Georgia.
  • Your customers’ calls will always be answered, even in the event of a natural disaster
  • We never close, and our equipment never goes down.

Some answering services merely answer for your business, but others become a partner with your business. You can count on their reliability and professionalism just as much as you do your most valued in-house employees. Your callers appreciate that you’re able to deliver excellent customer service, each and every time they call.

Voice Link of Columbus, Inc. makes sure that your customers are attended to with care and compassion, around the clock, every day of the year. Our team has nearly 30 years of experience in full-service telecommunication solutions and provides live answering services that will exceed your expectations. We offer plans on a monthly basis, for businesses of all sizes and in all industries. Request information online or call us at (866) 758-5628 for a free consultation.