Posts by JoAnn Fussell
Mark Slatter Joins Voice Link As Chief Operating Officer
Mark Slatter has joined the Voice Link of Columbus, Inc. team as Chief Operating Officer. Mark brings with him almost 3 decades of experience in the communications industry, leading initiatives to improve processes and support continued growth. Mark managed the team at MAXIMUM Communications as Vice President of Operations in Cincinnati, Ohio for over…
Read MoreWhat Can You Delegate To A Virtual Receptionist?
The tasks virtual receptionists can tackle extend well beyond answering calls and taking messages. A virtual assistant can be more like a personal assistant than many people realize by managing your calendar and schedule and making reservations or placing orders for you. When you take advantage of all the ways a virtual receptionist can help…
Read MoreIs It Ok For Virtual Receptionists To Text Physicians Patient Information?
If you work in the healthcare industry, you already know how crucial it is to protect your patients’ health information (PHI) in compliance with HIPAA regulations. Your practice can be fined up to $1.5 million for unprotected PHI, even if the breach is accidental or unintentional. For this reason, texting to mobile devices has become…
Read More6 Cringe-Worthy Habits Virtual Receptionists Should Break
Virtual receptionists can be the perfect customer service solution for any business, but it all depends on how they interact with your callers on the phone. Virtual receptionists are often the voice of a business, figuratively and literally, so any bad habits in how they handle calls reflect poorly on your whole company. Here are…
Read MoreHow To Find An Affordable Virtual Receptionist
According to Consumer Affairs, virtual receptionists are continuing to grow increasingly popular because they can handle a high call volume and answer phones 24/7. They cost substantially less than hiring someone to do the same job, as we explored in How Businesses Can Save $30k By Hiring A Virtual Receptionist. Many types of businesses of…
Read More3 Surprising Tasks Virtual Receptionists Can Do For Medical Providers
The benefits of working with virtual receptionists at a live answering service are numerous for healthcare and medical providers. Some medical providers think that virtual receptionists simply answer calls and take messages. While this is a core service they provide, virtual receptionists can help healthcare practices operate efficiently in many other ways. Here are just…
Read MoreTop 4 Mistakes Doctors Make When Choosing A Virtual Receptionist
How your patients’ calls to your practice are handled is their first indication of whether you’re there for them regardless of the time of day or night, or you’re not. This is true whether they’re calling to schedule an appointment, ask for advice, or are having an urgent health issue. In order to ensure that…
Read MoreIs Outdated Technology Affecting How Your Calls Are Handled?
Business decision-makers report that ease and speed of interactions with their suppliers is their number one complaint, twice as often as price. This is certainly true when it comes to businesses that hire answering services or virtual receptionists to enhance communications and improve customer care. Up-to-date technology and adequate internet coverage are crucial, otherwise, customers…
Read MoreHow Businesses Can Save $30K By Hiring A Virtual Receptionist
No matter the size of your business operation, the desire to boost the corporate bottom line by spending less and maximizing productivity are universal goals. Businesses who utilize a virtual receptionist instead of hiring administrative and customer service staff are doing just that — to the tune of saving as much as $30K annually. That…
Read MoreShould You Fire Your Virtual Receptionist?
Businesses of all sizes care deeply about customer experience and often outsource the execution of that experience to an assistant working remotely as an independent contractor or with an answering service. The move to outsource is often made for any number of reasons, but the overarching motivation comes from an understanding that 74% of people…
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