Posts by JoAnn Fussell
What Is A Virtual Receptionist, And Do I Need One?
If you are spending more time supporting your business than building it, then it is time to consider hiring a virtual receptionist. A virtual receptionist is a professionally trained receptionist just like an in-house receptionist would be. Unlike in-house receptionists, however, virtual receptionists work remotely, ideally at an answering service facility that has the technology…
Read More4 Ways A Live Answering Service Increases Patient Loyalty
Healthcare is a competitive field, and patient loyalty is harder to earn than ever today. Patients are aware they have many choices to go elsewhere if they’re not getting the care and attention they deserve. With every interaction, from calling a medical provider to make an appointment to coming in for treatment, patients are evaluating…
Read MoreWhat “Your Call Is Very Important To Us” Really Means To Your Customers
How many times have you called a business and have been put on hold, left listening to cheesy music with an intermittent reminder along the lines of, “Thank you for your patience. Your call is very important to us and will be answered by the next available operator.” We’ve all been there. And for most…
Read MoreWhich Types Of Medical Practices Benefit From Virtual Receptionists?
The last thing anyone wants to hear when they call a healthcare provider’s office with an urgent medical question is “please hold.” However, due to the inherently busy nature of medical practices that’s all too often what callers do hear, regardless of the size and nature of the practice. Solo practitioners struggle to keep up…
Read MoreHow Virtual Receptionists Help Colleges Beyond Answering Calls
Several years ago a college administrator turned to Voice Link of Columbus, Inc., because the administrative staff was failing to keep up with calls within a reasonable timeframe. In fact, the average hold time for callers had reached 45 minutes! While the administrative staff knew this was unacceptable, it’s also understandable how calls were getting…
Read MoreSmart Answering Service Solutions For Colleges & Universities
This time of the year has college administrators hopping. Countless applications are being processed and acceptance or rejection letters are being sent to expectant high school freshmen. Phone lines are flooded with expectant students or their parents who are calling to ask questions or check on their application status. The administrative teams are often overwhelmed…
Read MoreThe Top Tool For Utility Companies To Communicate With Customers Instantly
Most all of us have had the experience of needing to call a utility company about a service issue or interruption. At that point, most of us have also found that we’re unable to reach a live agent right away or that we’re put on hold for long periods of time. This is particularly the…
Read MoreCall Answering Helps Water & Sewer Companies Keep Services Flowing
It’s easy to take utilities such as water and sewage for granted—until there’s a problem. We rely on these utility companies to keep our water and sewage services going without interruption. However, when there’s a disruption in service, for example from a break in a water or sewer line, customers want answers and fast. Unfortunately,…
Read MoreHow To Deliver Fast, Seamless And Personalized Customer Service In 2019
We’re at the start of another fresh and shiny new year, with renewed hopes for business growth and success. As we reflect on the past year and what worked or didn’t work, it’s helpful to also look at which trends businesses should anticipate in 2019. Toward that end, Business News Daily compiled a list of…
Read MoreWhy Small Or Solo Law Practices Must Have Virtual Receptionists In 2019
Trends in the legal industry over the past two years are shining a light on what those in the industry can expect in 2019. One finding that’s clear is that small or solo law practices have been struggling with both productivity and client communications. The 2017 Clio Legal Trends Report revealed that attorneys were interrupted…
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