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9 Signs It’s Time For A Live Phone Answering Service

We get it, times are tough. COVID-19 has hit us all hard and has forced businesses to make significant changes to their operations. If you’re extra busy right now, your employees are working remotely, or you could just use a little help with your phone answering, a 24 hour live answering service, like Voice Link, maybe the solution you’ve been looking for.

 

Here are some signs it’s time to hire an answering service:

 

  1. You keep missing calls because you’re too busy to answer the phone.

 

Hiring a 24-hour live answering service, like Voice Link, means you will never miss a call again. When we answer your incoming calls, we can dispatch emergency and non-emergency calls based on your protocols.

 

For example, if you are working on a project from 8 am to Noon, and do not want to be disturbed, we can take messages for your business. But if you’re expecting a certain call, our team of live answering agents will be able to dispatch that call directly to your cell phone. 

 

  1. You are missing sales calls because you could not answer when a potential client was calling.

 

Missed sales calls = missed revenue opportunities. Enlisting the help of a 24-hour live phone answering service means your sales calls are always answered and that you get the messages as soon as possible. We will also pass these messages along in any format you choose – call, text, email, secure message, or fax! 

 

  1. You are overwhelmed with voicemail messages left by clients.

 

When you run a business, you not only have to worry about getting calls from prospective customers, but you also have to manage calls from your current clients. If you find yourself overwhelmed each day when you check your company’s voicemail, why not try enlisting the help of a live phone answering service. And, our live operators can even filter emergency calls from non-emergency calls, so you know who you need to get back to first. Say goodbye to sending clients to voicemail and coming in to work each morning to a full voicemail box!

 

  1. Callers keep hanging up when your voicemail picks up.

Did you know that 80% of callers sent to voicemail hang up? When you work with an answering service, a live person will answer your calls 24/7, so no one is ever sent to voicemail again.

 

  1. You have considered hiring a live phone answering service, but you’re unsure of the cost.

 

Live call answering doesn’t have to break the bank and Voice Link has several different plans to choose from. 

 

Whether you get 5 or 100 calls per week, we have a plan that can cater to your businesses’ live answering needs. 

 

  1. You’re so busy, you can’t take a weekend trip or spend time with your family without having to step away to take calls. 

 

Take a much-deserved break and let a live call answering service handle your calls after hours, so you can spend more time with your family. Our live call answering services are available 24/7, including holidays. 

 

We can also filter emergency and non-emergency calls to ensure that when your time is needed, you’ll be able to respond to that inquiry quickly and efficiently. 

 

  1. Your current receptionist has too many tasks on his or her plate. 

 

If your current receptionist is trying to field calls while taking care of other administrative tasks, it might be time to employ the services of a live call answering company. This will take covering the phones off of your receptionist’s shoulders, so he or she can focus on other important tasks around the office

 

  1. You don’t have the budget to hire someone to answer your phones on a full-time basis.

 

Hiring a full-time in-house receptionist to cover your phones can be quite expensive, especially when you factor in health insurance and a 401k. Hiring a live operator answering service can save your company as much as $30K a year

 

  1. You don’t already have a designated person answering your phones.

 

If you don’t already have a designated person at your company covering your phones, an answering service can help during the day and even after hours, on weekends, and holidays. 

 

Find Your Plan

Voice Link of Columbus, Inc has over 30 years of experience in complete telecommunication solutions, and our live operators are waiting to help cover your phones. Find your plan, check out our pricing options, or give us a call at (800) 262-2799 for a free consultation.