Posts by JoAnn Fussell
Voice Link Celebrates 30 Years of Virtual Receptionist Services
Voice Link of Columbus, Inc. is gearing up to celebrate 30 years of providing virtual receptionist services, and we couldn’t be more excited! Learn all about our answering service’s humble beginnings. Our Humble Beginnings Voice Link was born in 1989 by our founder. He had become increasingly frustrated with the answering service companies on the…
Read MoreThe Three Most Important Virtual Receptionist Service Success Factors
When you employ a virtual receptionist company to help with your phone coverage and call dispatching needs, the company you hire will become an extension of your business. Therefore, it is necessary to ensure that the virtual receptionist company you hired is working out as well as helping your business succeed. So, is the virtual…
Read MoreThree Ways Virtual Receptionists Save Property Managers Time
When it comes to managing properties, whether residential or commercial, it may seem like there aren’t enough hours in the day. Between juggling tenant calls, managing rental contracts, responding to potential leads, performing maintenance, and ensuring your buildings are always secure, it may seem impossible to accomplish everything during business hours. But, did you know…
Read More12 Questions You Need To Ask When Hiring a Virtual Receptionist Service
When you employ a virtual receptionist service to help with your phone coverage needs, the company you hire will essentially become an extension of your business. So, you want to make sure whoever you decide to go with is truly the right fit for your company. Here are 12 important questions you should ask any…
Read MoreA Disaster Plan May Only Cost $20/Month, But It’s Priceless When You Actually Need It
Once again, hurricane season has officially begun, but as we all know it doesn’t take an official declaration to put us on alert that disaster could strike at any time. Emergency situations like hurricanes, floods, fires, tornadoes, gas leaks, or evacuations for any reason happen suddenly and are by nature, unpredictable. And all too often…
Read MoreYour Guide To Virtual Receptionists: Who They Are & What They Can Do For Your Business
Many clients tell us that they thought about working with a virtual receptionist service for quite a while before they decided to reach out to us. Sometimes they weren’t sure what a virtual receptionist actually is, or if their business would really benefit from working with one. If you haven’t worked with a virtual receptionist…
Read MoreHow Virtual Receptionists Help HVAC Businesses Keep Their Cool
It’s summertime and we’re certainly sizzling in Georgia. Thank goodness for the air conditioning systems in our homes and offices that keep us cool—that is, until something goes awry with them and we’re suddenly sweating and scrambling to find the fans. No doubt this is a busy time for HVAC businesses and a potentially stressful…
Read MoreHow To Put Some “Lazy” Back Into Summer Without Falling Behind On Business
Remember that 1960’s Nat King Cole song, “Roll out those lazy, hazy, crazy days of summer, Those days of soda and pretzels and beer…”? Well, it seems like between the hot temperatures and today’s busier-than-ever work mindset we’ve still got the hazy and crazy parts covered. The lazy, though, not so much. Many of us…
Read MoreWhy Single-Tasking Is In & Multitasking Is Out
For years multitasking has been the darling of the business world, and most of us have bought into the theory that the key to productivity and success is doing two or three or, heck, maybe four things at a time. After all, why just have lunch when you can also use that time to check…
Read More10 Insightful Statistics You Need To Know To Motivate Customers
We’re halfway into the year, which is a good time to evaluate how 2019 is shaping up for your business goals and growth. Most likely your business falls into one of many recent customer service statistics that measure the value of customer service. Turns out, that value has serious implications for a business’s bottom line,…
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