Posts by JoAnn Fussell
As Summer Heats Up, Answering Services Help HVAC Techs Keep Their Cool
This is the season that has anyone working in the Heating, Ventilation, and Air Conditioning (HVAC) industry wiping sweat from their brows. And that sweat isn’t just from all the malfunctioning air conditioning units, it’s also from the long days and a breakneck pace that’s just the reality this time of year. By now, customers…
Read MoreWhat Will Your Customers Hear When They Call An Answering Service?
There are many types of answering services, call centers, and virtual assistants, and it can be hard to know what the difference is between them all. As we discussed in Barking Dogs & Other Answering Service Nightmares, receptionists who are working remotely can be operating under a vast range of circumstances, ranging from their own…
Read More3 Ways Phone Calls Can Make Your Medical Practice Sink Or Swim
The receptionist who answers your phones creates the caller’s first impression of your practice, particularly if that caller is a potential new patient and hasn’t interacted with your staff before. But think about how often the receptionist is busy attending to patients checking in for appointments, or by other callers, or other staff members. Medical…
Read MoreHave You Calculated The Cost Of Bad Customer Service?
According to a report in Forbes magazine, businesses are losing billions of dollars in revenue due to poor customer service alone. For example, in 2016 businesses lost an estimated $62 billion from poor customer service, which was up $20 billion three years prior. Estimates for lost revenue are projected to be even higher in 2018.…
Read MoreAre You Struggling Like Joe Once Was? There’s Hope!
Joe S. runs a contracting business, and like anyone who owns a business, he wants to maintain a competitive edge by keeping pace with today’s fast-paced instant-answer world. However, he still wants to deliver old-fashioned personalized customer service to all of his clients but had been finding that increasingly hard to do. Distractions, such as…
Read MoreBarking Dogs & Other Answering Service Nightmares
We often hear from new clients who have switched to our live answering service after experiencing horrible customer service from a different call answering provider. For example, one physician left his answering service after patients were repeatedly transferred to the wrong doctor after hours. Another client left their answering service after continually being charged fees…
Read MoreHow Does A Live Answering Service Work?
Most people have many questions when they first consider working with a live answering service. They wonder what the receptionists will sound like, and if their customers will know they’re speaking with an answering service and not a staff member. They also wonder when the receptionists will be available to answer their business calls. These…
Read MoreWhat Is It Like To Work With Voice Link? Our Customers Speak For Us!
When you work in the customer service industry, the purpose of everything you do is to make sure your clients look on top of their game. In our case, that means answering their calls promptly and professionally and assisting with scheduling appointments, taking orders, or managing CRM, among other tasks. In short, our customer service…
Read MoreThe 5 Most-Read Answering Service Resources For Colleges & Universities
Colleges and universities are increasingly turning to live answering services for higher education in order to better communicate with students and run their campuses more efficiently. Here are five posts that best describe the many ways answering services partner with colleges and universities: Quick Call Response “Can you hold, please?” is already enough of a…
Read MoreHow One College Reduced Callers’ Hold Time From 45 Minutes To 11 Seconds
“Can you hold, please?” is already enough of a detested call answering response, but what if it meant you could be on hold for 45 minutes? How much would your blood be boiling by the time someone came back on the line, and what would you think about the business or institution that was mismanaging…
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