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6 Winning Phrases For Customer Support – Part II
As we discussed in 6 Winning Phrases For Customer Support – Part I, clear and consistent communication is the foundation of great customer service. When your customers are confident they’ll be taken care of by a friendly and competent customer support representative, they feel valued and much are more likely to remain loyal to your…
6 Winning Phrases For Customer Support – Part I
Consistent and clear communication is the bedrock to great customer service. When your customers know they’ll be greeted by an attentive, competent representative of your business during each interaction they feel more confident in your brand. Sometimes it helps to have just the right phrases in your pocket to give your customer support that more personable…
3 Ways Answering Services Help Colleges Communicate With Students
There’s a growing trend for both small and large colleges or universities to turn to answering services to meet their communication needs. Current and prospective students expect educational institutions to respond to their questions quickly and professionally, but it’s often just not possible for administrative staff to manage the heavy volume of calls. During the…
How Answering Services Help Colleges Earn An A+ For Student Support
Administrative staff members at colleges and universities are hopping this time of year, answering calls about graduation or new student admissions. Their phones are ringing so often that they very likely feel like they’re flunking in the “keep up” department. True story: Some years ago a college administrator hired Voice Link of Columbus, Inc., because…
Understanding Virtual Assistants — What They Do And How To Find The Right One
If you’ve ever googled “how to hire a virtual assistant,” chances are good that the results left your head spinning. Results range from how to hire assistants overseas in the Philippines or India, to solo freelance receptionists, to virtual assistants at established call centers. It may seem hard to sift through the options, but a…
Free Checklist Makes Choosing An Answering Service Easier
We all know how true it is that clear and consistent communication is the foundation of a positive business-customer relationship. Good communication builds trust, and customers who trust a company are much more likely to become loyal, long-term customers who refer the product or service to others. In fact, the sweet news is that an…
