Blog

Voice Link Video Debuts on YouTube

Watch as JoAnn Fussell, President of Voice Link in Columbus, Georgia, share about the company.  

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College Call Center Challenges

Here are some of the challenges college call centers face:   Long hold times: There are several reasons why college call centers can have long hold times. 1. The Interactive Voice Response (IVR) system is not set up correctly. 2. The college call center is short-staffed during peak times of the year.   Trapping the…

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customer service

What questions should you ask when looking for an answering service?

You decided it is time to get an answering service to help answer your calls. How do you decide which answering service will work for you? Do you know the right questions to ask and how will you select the right answering service for your company? I am here to tell not all answering services…

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Benefits of A Medical Answering Service

  While many people think that understanding the benefits of a medical answering service is just to have someone answer the phone for doctors after hours when there is an emergency, in today’s world the benefits are far more complex and important.  Here are some of the things that you should know and consider when…

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answering service

Should you Text (SMS) Physician’s patient information?

Texting to mobile devices has become a concern for many health care leaders. Loss or stolen mobile devices containing unsecured “personal health information (PHI)” has caused numerous reported breaches and enforcement actions in the past few years. Use of mobile devices for texting PHI poses a number of risks. Are you taking the chance of…

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How An Answering Service Saved Their Clients Marriage

Pam headed out to CVS pharmacy on a cold January night to pick up her medicine. She arrived at CVS and went inside to get her prescription. Returning to her car Pam realized she had locked her keys in the car. She pulls out her cell phone and tries calling her daughter, but there was…

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