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What Does A Referral Rate Really Indicate?
An article in the Harvard Business Review evaluated customer survey questions for effectiveness in measuring customer loyalty and the reputation of a business. After much research, it was determined that a customer’s willingness to refer a service or product to someone else was the strongest indicator of a loyalty, even above a customer’s rating of satisfaction. The…
How To Make A “No” Still Feel Like A “Yes”
Rules have changed when it comes to how consumers choose products and remain loyal to those brands. Online reviews on social media and sites like Yelp or Google are influencing today’s consumers just as much as word-of-mouth referrals from neighbors and friends. With the heightened competition, you’d think that consumers might expect companies to say…
How Answering Services Help Real Estate Agents Succeed
In the real estate business, each and every phone call is important. Whether it’s a buyer ready to make an offer, a seller ready to accept one, or anything in between, each call is key to keeping business thriving. Not to mention, clients expect agents to be professional and organized enough to answer each call,…
Why Your Cell Phone Doesn’t Cut It As An Answering Service Option
Many service providers or small business owners think they can rely on their cell phones to manage their calls and that they don’t need an answering service. This is true especially for people who run their own business solo, such as HVAC contractors, plumbers, property managers, or entrepreneurs just to name a few. But relying…
Free eBook Takes The Mystery Out of Choosing A Medical Answering Service
Today’s patients expect personal customer service and quick answers to questions about their medical concerns. They are quickly frustrated if their call is put on hold, or if they receive voicemail when calling a healthcare practice. In fact, a survey by the Consumer Reports National Research Center revealed that 75% of those polled said the most…
How Property Managers Manage With Answering Services
Property managers are constantly juggling many tasks. If they’re not showing apartments, condos or houses to potential renters, they’re responding to calls from tenants who are requesting maintenance. Or they are making arrangements with service providers such as landscapers, painters, and plumbers. Property managers are so busy managing the many aspects of the business that they seldom…
