One of the most common questions business owners ask when considering whether or not to hire an answering service is, “Do other businesses in my industry have answering services? And does it really benefit them?”
The simple answer is yes, and yes. Businesses within just about any industry you can think of use answering services to improve productivity and customer service. Any business owner who values their customers and relies on the phone to stay in touch with them benefits from professional answering services.
But it’s not just the business owner and his or her staff that benefit, either. When their customers receive 24/7 prompt attention from friendly receptionists, they feel valued. And as we all know, customers who feel valued become loyal, long-term patrons who are more likely to spread the word about the great service they’re getting.
Here are just a few of the industries that are improving their customer service — and therefore their customer loyalty — by using an answering service:
- Medical & Healthcare (doctors, home healthcare practitioners, veterinarians, etc.)
- Funeral Homes
- Technicians & Contractors (HVAC contractors, plumbers, construction contractors)
- Higher Education Institutions
- Law Offices
- Property Management
- I.T. Companies
- Transportation Services
- Entrepreneurs or Small Business Owners
- E-commerce Based Businesses
- Special Event Planners
Within any industry, each business chooses the call management options that best suit their needs. Some use an answering service to pick up calls that come in when staff members are already engaged in other calls. With rollover routing, any call that rings more than three times, for example, will be picked up by the answering service.
Other businesses choose to direct their calls to an answering service after office hours. Their customers are greeted by a friendly, professional operator when a business’s office is closed — at night, on weekends, and on holidays. For some industries such as healthcare and home service contractors, this service is critical for customers that may have urgent needs. Answering service receptionists are trained to know which calls are urgent and how to direct them to the right on-call staff member.
Finally, other businesses outsource all calls to an answering service that assumes the identity of their business and acts as their main receptionist or front desk. This is particularly helpful for scheduling appointments and freeing up in-house staff members to focus on the daily tasks of running the business.
Regardless of whether a business uses an answering service to manage some or all of their calls, the benefits far outweigh the costs, which are minimal compared to the cost of hiring a traditional in-office receptionist. The answering service’s team of professional receptionists ensures that each and every customer receives the prompt and courteous attention they deserve.
If you’re still wondering whether a professional answering service could benefit your business, take our free quiz.
How your calls are managed reflects on the reputation of your business, and can either boost or stunt your company’s bottom line. Voice Link of Columbus, Inc. provides live answering services that exceed your expectations. Request information online or call us at (800) 262-2799 for a free consultation.
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