Call Answering Helps Water & Sewer Companies Keep Services Flowing


It’s easy to take utilities such as water and sewage for granted—until there’s a problem. We rely on these utility companies to keep our water and sewage services going without interruption. However, when there’s a disruption in service, for example from a break in a water or sewer line, customers want answers and fast.

Unfortunately, however, too many utility companies have a reputation for leaving their customers hanging. All too often, customers are unable to reach a live agent to report a water leak or to schedule service, or they’re put on hold for long periods of time.

When customers call with a question or a complaint about their service, they want to speak with a live, empathetic agent who knows how to either resolve their issue or redirect their calls to someone who can. They don’t want to hear a convoluted, automated system of options or wait on hold without knowing if that will be for 5 minutes, or 50.

The virtual receptionists for service providers at live answering services are trained and equipped to support utility companies like water and sewer so that customers are taken care of 24 hours of the day, every day of the year. The virtual receptionists at live answering services are specifically trained to understand how utility companies work and as a result are able to respond to customers’ concerns efficiently and effectively.

Customers are relieved to be greeted by a live person who’s ready and able to help them solve their problem, whether that’s troubleshooting an interruption in service or paying a bill. The virtual receptionists at live answering services help water and sewer companies deliver continuous, exceptional customer support for a variety of matters, including:

  • Water leaks or line breaks
  • Sewer leaks
  • Utility Installations
  • Scheduling service repair calls
  • Emergency dispatch
  • Billing questions or payments
  • Mass, automated messaging

Some answering services, such as Voice Link of Columbus, Inc., are equipped to offer express messaging to water and sewage companies, which is a reputation-management lifesaver when the utility company needs to communicate with numerous customers at once.

Express messaging allows utility companies to send emergency alerts or friendly reminders to any defined group of people—whether that’s a select group of customers in a certain service area or all customers. This is invaluable in the event of a service interruption when water or sewage companies need to be able to send a mass message quickly to the affected customers.

Meanwhile, the utility company’s staff and technicians are free to do their work without being distracted by a flood of calls. As a result, they’re able to finish their jobs more quickly while knowing that their customers are also being taken care of, which is a win-win all the way around.

Voice Link of Columbus, Inc., delivers professional, customized customer service 24 hours a day, 7 days a week. Our team of virtual receptionists are experienced working with utility companies and are ready to assist you so that you can focus on the important work of keeping those water and sewage services flowing.

We offer month-to-month service agreements to meet the needs of any utility company or business regardless of size. Our excellent reputation, expert staff, and state-of-the-art technology will exceed your expectations. Request information online or call us at (800) 262-2799 for a free consultation.