We’re at the start of another fresh and shiny new year, with renewed hopes for business growth and success. As we reflect on the past year and what worked or didn’t work, it’s helpful to also look at which trends businesses should anticipate in 2019.
Toward that end, Business News Daily compiled a list of 2019 business trends and predictions to help businesses start the new year off on the right track. The first three trends listed focus on the importance of delivering better customer service in order to stay ahead of the competition.
The first prediction is from Bernardo Martinez, U.S. managing director at Funding Circle, a small business loan firm. He predicts that businesses will further adapt to the modern customer, saying, “Customers today have more choices than ever, and they have shown they will gravitate toward those who prioritize the delivery of fast, seamless and personalized service. This is true whether they are ordering lunch, getting their car repaired or making a financial transaction. In my industry of financial services, we’ve already seen large legacy companies start to fall behind smaller startups who offer better user experiences.”
The second and third predicted trends are that technology will not replace the human touch and genuine relationships will trump technology. Both trends support Martinez’s belief that providing fast, seamless and personalized customer service will be a crucial component to business success in 2019 and beyond.
Fast, seamless and personalized customer service starts with a customer’s very first phone call, and then each one after that. Customers expect their calls to be answered by a live person who can connect them to the product or service they need, or who can help them resolve a problem.
In addition, each phone interaction needs to be a professional and positive experience for the customer. After a positive phone experience with a business, 80% of callers will become repeat customers and 60% are likely to spend more money on current or future purchases. Positive phone experiences help customers feel valued, which increases their loyalty to a business or brand.
The virtual receptionists at live answering services are helping businesses of all sizes deliver fast yet professional and personalized customer service. Answering service virtual receptionists have the training, the technology, and the staffing to answer phones 24/7, and cost substantially less than hiring someone to do the same job in person. It’s like having your own customer service team ready and waiting to help you make 2019 your most successful year yet.
The virtual receptionists at Voice Link of Columbus, Inc. can help you deliver the service your customers deserve by managing your calls whenever you need—after business hours, during peak hours, or full-time 24/7.
With an 82% referral rate, Voice Link provides live answering services that will exceed your expectations and will keep your customers coming back. Our monthly plans contain no hidden fees and are tailored to suit your unique needs. Request information online or call us at (800) 262-2799 for a free consultation.