Any lawyer, whether practicing solo or with a large firm, can testify that answering calls and responding to voicemails and emails is a job in and of itself. Dedicating proper time and energy to these tasks distracts from serving the legal needs of clients.
As a result, attorneys are frequently turning to answering services to make sure their client calls are answered politely and professionally, are managed according to specified protocol, and dispatched appropriately.
An attorney’s day is busy enough with client meetings, court appearances, and legal paperwork. Even if a firm as a full-time receptionist, it’s not humanly possible to answer every call if they come in at once. And even a staff receptionist needs breaks or has to call out sick sometimes, leaving the rest of the team to pick up the calls. And because potential new clients are often feeling urgent about their legal needs, they’ll often hang up and call another attorney if they receive voicemail.
This is where the right answering service can save the day (and night). Answering service receptionists act as an extension of your legal practice so that client calls are handled consistently and thoroughly. Clients are usually not even aware that they’re speaking with someone who’s not actually in the attorney’s office. They will feel heard, reassured, and that they’re in good hands.
Unfortunately, legal matters don’t fit neatly into an 8 – 5 box. People need help with legal questions late at night, on the weekend, or on holidays. And the peace of mind that comes with having their call answered by a friendly, professional receptionist even after business hours goes a long way in building client loyalty and a legal practice.
In addition to handling 24/7 client communication, all answering service calls are recorded, which can be invaluable for documentation. Receptionists answering calls of a legal matter are also specifically trained so that client confidentiality is protected at all times.
Voice Link of Columbus, Inc. provides answering service solutions to the legal industry. We can help your law practice be more productive and never again will you have to find someone in your office to cover the phones if your receptionist calls out sick or your office is closed. Whether you are a solo attorney, part of a small law firm or a large legal team, Voice Link has options that can help you deliver excellent client communications.
Whether answering all your calls or just after-hours calls or providing overflow support during peak office hours, Voice Link can customize a plan that works for your office protocol. Our legal intake specialists have the training, experience, and tools required to handle calls regarding:
- auto accidents
- slips and falls
- medical malpractice
- pharmaceutical injury
- nursing home abuse
- workers’ compensation claims
Letting your clients know they matter and that you’re prepared to hear from them 24/7 is vital for the health of your practice. Personalized communication solutions, secure HIPAA/HiTech messaging, and appointment scheduling can also save you time and money while optimizing client care. We offer month-to-month service agreements to meet the needs of any legal practice or business regardless of size. Our excellent reputation, expert staff, and state-of-the-art technology will exceed your expectations. Request information online or call us at (800) 262-2799 for a free consultation.
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