In the legal industry, virtual receptionists are becoming an increasingly popular alternative to traditional in-office receptionists, providing dedicated client attention for practices large and small. Clients today expect immediate and personal responses, and the attorneys that provide that level of care see results through client retention and acquisition. Potential clients that receive a busy signal or voicemail when calling a lawyer are likely to hang up and call another practice. Legal matters present a range of emotions, from uncertainty to desperation, and clients just don’t have the time or patience to wonder if or when someone is going to get back to them.
Virtual receptionists at answering services are equipped to handle high call volumes and to promptly answer phone calls and emails, schedule appointments, and direct calls of an urgent nature to the correct attorney or staff person. Some practices use virtual receptionists for answering all calls so that each client is greeted by a live, professional receptionist, regardless of the time of day or night of their call. Other legal firms use answering services to pick up roll-over calls when in-house receptionists are unavailable to take the call. And still other attorney’s utilize virtual receptionists only for client care after-hours or on holidays.
Regardless of how and when a legal practice uses virtual receptionists, it’s a guaranteed time and cost savings. Hiring a traditional in-office receptionist is costly—including wages, holiday pay, and benefits—and doesn’t cover phone management 24/7, 365 days a year. But for a fraction of the cost of hiring one staff member to handle calls, a team of professional virtual receptionists can represent a practice and interact with potential and current clients both efficiently and effectively. The result saves lawyers and their staff time from the distractions required for call management and saves on the costs of in-house staffing and telephone systems.
A virtual receptionist is trained to understand the priorities of each practice so that they know the best questions to ask and the right answers to give clients, all while maintaining client confidentiality and communicating through secure messaging. That means the rest of the firm can concentrate on providing the best possible legal service to each client on hand, which in turn builds client loyalty and grows the practice.
Clients are reassured when they know that their legal representatives are prepared to hear from them 24/7 and that their attorney can be reached if their call is urgent. In turn, the personalized and professional client care gives attorneys valuable peace of mind.
Voice Link of Columbus, Inc. offers month-to-month service agreements to meet the needs of any legal practice or business regardless of size. Our excellent reputation, legal intake specialists, and state-of-the-art technology will exceed your expectations. Request information online or call us at (800) 262-2799 for a free consultation.
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