Did you know that how your phone calls are handled can build your business—or break it? A consumer survey report by Invoca revealed that after a positive phone experience with a business, 80% of callers will become repeat customers. And 60% said they were likely to spend more money on current or future purchases.
However, after a negative phone experience with a business, 74% of callers said they were likely to choose another business. 70% also said they were likely to complain to friends and family, and 30% were likely to leave a bad review.
Callers identified negative experiences as not reaching a live person, being put on hold, having to repeat information to more than one person, or speaking to a hurried or rude receptionist.
We all know that voice mail and the hold button can be a lifesaver at times, but if they’re used to often and for too long, you could be damaging your business’s reputation without knowing it.
Outsourcing your calls is one way to make sure that the quality of your customer service remains consistent. Your customers are attended to while you and your team focus on your tasks at hand without the disruption of phone calls.
If you’re considering outsourcing your calls, you’ll quickly find that there are numerous answering service options out there offering many different packages. So, the real question is, how do you know which one to choose?
- Live operators or automated answering?
- National or locally based?
- Flexible pricing or fixed rate?
This five-point checklist will help you uncover the most important qualities you feel an answering service should have to help you grow your business.
Click here to download the checklist for free!
Then, if you’re ready to take the next step in delivering professional customer service and increasing your number of repeat customers, Voice Link of Columbus, Inc. can help. We deliver the service your customers deserve by managing your calls whenever you need— during peak hours, after business hours, or 24/7 around the clock.
With an 82% referral rate, Voice Link provides live answering services that will exceed your expectations and will please your customers. Our monthly plans contain no hidden fees and are tailored to suit your unique needs. Request information online or call us at (800) 262-2799 for a free consultation.