Those who work in the hospice and funeral industries must be available 24/7 to offer empathy and support, answer questions, and make necessary arrangements when a family is facing a loved one’s death. Every call is considered urgent in the days or hours before, during, and after a loved one’s death, and a funeral home must be able to quickly and compassionately respond to a family’s needs regardless of the time of day or night. Delivering that level of around-the-clock compassionate service requires support.
If you work in the funeral home industry and are wondering whether an answering service would help you serve your clients more efficiently, check out these resources:
There are no second chances to make an end-of-life ceremony as fitting a tribute as it can be, and communication is the key to making sure a family’s wishes are honored right the first time. To learn how answering services help with three critical communication tools, read Call Communication Tips For Funeral Home Directors.
Trends in the funeral industry are changing and becoming much more consumer-centric than they’ve been in the past. To learn about the three major trends that funeral home directors are addressing read Changing Trends In The Funeral Service Profession.
Small towns, where most everyone knows each other, are like families, and when one member loses a loved one, the grief can be widespread. Funeral directors, who are already expected to uphold the traditional values of compassionate and personalized service, feel even more responsible for providing the most dedicated attention. To learn how answering services help them care for their clients and avoid compassion fatigue, read How The Best Answering Service Receptionists Support Small Town Funeral Directors.
A Consumer Reports National Research Center survey revealed that 75% of those polled said the most irritating customer service experience is when they “can’t get a live person on the phone.” Being put on hold or having to navigate a confusing set of voicemail prompts is a potential client’s quickest shortcut to hanging up and calling another funeral home. To see how the receptionists at answering services are helping funeral homes deliver personal, professional care around the clock, read How Answering Services Help Funeral Homes Deliver A Personal Touch.
Live operators at a call answering service are trained to listen to callers with empathy—regardless of the time of day or night—and to ask directed questions in order to provide accurate, compassionate answers. To see how answering service receptionists gather and relay crucial information from callers and the action steps that need to be taken, read How Answering Services Are Partnering With End Of Life Services.
If you’d like to learn more about how compassionate receptionists who specialize in the funeral home industry can serve you and your customers, contact Voice Link of Columbus, Inc. Customized communication solutions, secure HIPAA/HiTech messaging, and appointment scheduling can save you time and money while optimizing customer care.
Our excellent reputation with an 82% referral rate, expert staff, and state-of-the-art technology will exceed your expectations. Request information online or call us at (800) 262-2799 for a free consultation.