Funeral directors are expected to uphold traditional values of compassionate, personalized service. This often deepens their sense of responsibility to provide dedicated attention.Those in the hospice and funeral industries must be available 24/7. Families rely on them for empathy, support, answers, and arrangements during a loved one’s passing. Every call is urgent in the days or hours surrounding a loved one’s death. Funeral homes must respond quickly and compassionately, no matter the time. Delivering that level of around-the-clock compassionate service requires support.

If you work in the funeral home industry, you may be wondering if an answering service could help you serve clients more efficiently. Take a look at these helpful resources. Take a look at these helpful resources.

There are no second chances to make an end-of-life ceremony a true tribute. Clear communication is key to honoring a family’s wishes the first time. To learn how answering services help with three critical communication tools, read Call Communication Tips For Funeral Home Directors.

Trends in the funeral industry are changing and becoming much more consumer-centric than they’ve been in the past. To learn about the three major trends that funeral home directors are addressing read Changing Trends In The Funeral Service Profession.

Best Answering Service For Funeral Directors

Small towns are like families, where most people know each other. Therefore, when a person loses a loved one, the grief is often felt throughout the community.  To learn how answering services help them care for their clients and avoid compassion fatigue, read How The Best Answering Service Receptionists Support Small Town Funeral Directors.

Live Answering Service

A Consumer Reports National Research Center survey found that 75% of people said their biggest customer service frustration is not reaching a live person. This highlights the importance of real human connection. Putting on hold or facing confusing voicemail prompts can quickly drive potential clients away. Many will hang up and call another funeral home instead. To see how the receptionists at answering services are helping funeral homes deliver personal, professional care around the clock, read How Answering Services Help Funeral Homes Deliver A Personal Touch.

Live operators at an answering service are trained to listen with empathy, no matter the time of day or night. They ask thoughtful questions to provide accurate, compassionate answers. To see how answering service receptionists gather and relay crucial information from callers and the action steps that need to be taken, read How Answering Services Are Partnering With End-of-Life Services.

Compassionate Receptionist

If you’d like to learn more about how compassionate receptionists who specialize in the funeral home industry can serve you and your customers, contact Voice Link of Columbus, Inc. Customized communication solutions, secure HIPAA/HiTech messaging, and appointment scheduling can save you time and money while optimizing customer care.

Our excellent reputation with an 82% referral rate, expert staff, and state-of-the-art technology will exceed your expectations. Request information online or call us at (800) 262-2799 for a free consultation.

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