Fundamentals of a Customer Service Answering Service

Customer Service Agent Using Headset

An answering service is a cost-effective, simple, and reliable solution for meeting your customer service needs—no matter the size or nature of your business. Companies that invest in improving their customer’s experience have seen, on average, a 33% improvement in customer satisfaction. If you’ve never worked with an answering service before, you might not know what to expect. Here are five fundamentals of Voice Link’s customer service answering service.

Customer Service 24/7/365.

When your customers, or prospective customers, expect to reach you around the clock, we can help you go 24/7/365, without you having to take those after-hours and weekend business calls. Voice Link gives you peace of mind, knowing that your customers can call at any time and we will be there to provide a professional answering service.

Customized Live Answering Scripts.

Every interaction your clients have with our live 24/7 virtual receptionists is naturally delivered in a professional and friendly tone from a solid live answering service script. We work with you to create a customized call script and messaging that we’ll use as a guide for handling your incoming business calls.

Easy Appointment Setting.

Using state-of-the-art scheduling software, our virtual receptionists do more than just answer the phone; they become an extension of your business, helping your customers schedule or reschedule appointments.

Live & Professional Answering Services

No one likes voicemail these days; especially if you’re a customer with an immediate need. 72 to 80% of callers hang up when the call is answered by voicemail. Don’t risk losing out on an opportunity. When you partner with Voice Link, all of your phone calls will be answered by a live person with your company name—every time.

Instant Business Call Notifications

Our customer service answering service agents will deliver your messages in a way that’s most convenient for you. Whether you choose text, email, or phone message delivery, you’ll receive them promptly and accurately.