How Live Answering Services Actually Save Businesses Money

How Live Answering Services Actually Save Businesses Money

Many businesses are constantly trying to figure out ways to save money, and one of the ways they should consider is by getting a live answering service. At first thought, this type of service may seem expensive, but this isn’t the case. Here’s how live answering services save businesses money. 

First, businesses can save money because a live answering service can put money back into their pockets. This is possible because having an answering service allows customers and prospective customers to reach businesses around the clock, which means businesses can meet consumers’ demands at any time, and on any day. Not a single call will be missed with a live answering service, and in turn, new customers are likely going to do business with the company. Furthermore, client retention rates may improve, which leads to more profits in the long run. 

Lower Training Costs

Secondly, businesses can save money on training costs. For example, many companies have to hire and then train secretaries and receptionists to handle calls. Training receptionists cost businesses a tremendous amount of money. It easily can cost around $2,000 to train an employee to take calls and train them how to respond to inquiries and learn about products and things of that nature. 

Businesses can use a live answering service to reduce training costs or eliminate training costs. This is because an answering service will handle the calls. This also means managers or business owners won’t have to spend their time hiring, recruiting, and interviewing new employees. 

Improve Productivity

Thirdly, answering services can improve the productivity of employees because employees won’t have to take time out of their day to answer basic questions about the products they sell via the phone. An answering service will only pass the call on to employees or business owners if they deem it necessary. Employees will be able to focus on other tasks, and their productivity will improve, which can lead to increased profits, as well as savings for the business. 

Phones Answered 24/7

Finally, businesses that use an answering service will save money because the service can operate around the clock, including on holidays and late evenings. When employees work over a certain number of hours or they work holidays, then businesses typically have to pay overtime and holiday pay, which can cost them a lot of money. When they use an answering service, they won’t have to have employees working overtime or on holidays to take incoming calls because the answering service will do it. 

When it comes to live answering services, they can save businesses money by allowing companies to take calls 24/7, improve client retention rates, and by reducing or eliminate training costs. An answering service can also improve the productivity of employees, which can lead to more profits. Businesses will save money on overtime and holiday hours, too. 

Voice Link’s Virtual Receptionist services not only save your business money but help grow your business as well. Voice Link of Columbus, Inc has over 30 years of experience in complete telecommunication solutions, and our virtual receptionist services can provide the live support your clients need.

Find your plan today or give us a call at (706) 391-4623 for a free consultation.