Preparing For A Shutdown: Live Answering Services Can Help!

Voice Link - live answering service

As coronavirus cases trend upward across the country, this second surge of the pandemic has many state leaders considering reinstating stay at home orders and shutdown restrictions. With the uncertainty of another shutdown, is your business prepared to answer your incoming calls? Voice Link can help!

Our live answering services will make sure you are there for your customers and never miss a call—or a business opportunity. We’re an essential business, with our live answering agents in the office following CDC guidelines, as well as remote call answering agents ready to answer your phones when you can’t.

Voice Link’s team of dedicated virtual receptionists are 100% US.-based and provides 24/7/350 friendly, professional live answering services so your customers—and potential customers—never experience an interruption in your services.

Our phone answering services include answering questions about your services, taking a message that can be routed to the on-call person, and helping schedule appointments. When using our live phone answering service, we customize a script with you. This will help our receptionist get all the information that you need to make sure the caller gets professional customer support.

With our web-enabled, leading-edge technology, we also offer live appointment scheduling, customer service call centers, call transfers, secure messaging apps, and many other services to assist your customers, keeping them connected to your business even during a shutdown by reducing long wait times and dropped or missed calls.

Our live answering services include:

  • 24/7 Availability
  • Live Customer Service Specialists
  • Customer Service Support
  • Order Entry
  • Dealer Locator & Referral
  • Dispatch
  • Secure Mobile App

For more than 30 years, Voice Link has been at the forefront of live answering services. We know how crucial it is that ringing phones are answered, and on-line requests are met, even during state and national shutdowns.

Whether you need us after hours, overflow hours, full-time, or weekends, we’re here to help your business through another potential shutdown. We offer short term plans and even Pay-in-Advance plans so you can stay focused on operating your business. Find your plan or request a quote today.