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Once upon a time, receptionists sat at front-office desks where they answered phones, scheduled appointments, and took care of other necessary business tasks. They also often performed office support jobs like opening up the office and making coffee for the boss and staff each morning. But times have changed, and the traditional role of receptionists…

The administration and admissions offices at colleges and universities are as busy as the school’s libraries during finals week—but not nearly so quiet. Staff members in these offices field phone calls from students, prospective students, and parents who are seeking information on admissions, courses, or campus tours. Some of these calls can be answered by…

In the legal industry, virtual receptionists are becoming an increasingly popular alternative to traditional in-office receptionists, providing dedicated client attention for practices large and small. Clients today expect immediate and personal responses, and the attorneys that provide that level of care see results through client retention and acquisition. Potential clients that receive a busy signal…

Any lawyer, whether practicing solo or with a large firm, can testify that answering calls and responding to voicemails and emails is a job in and of itself. Dedicating proper time and energy to these tasks distracts from serving the legal needs of clients. As a result, attorneys are frequently turning to answering services to…

The death of a loved one is one of the most emotional and stressful experiences anyone can experience, which is why planning a funeral needs to be as easy as possible. Funeral directors often become an extension of the deceased’s family during this sensitive time of transition, and must be available 24/7 to answer questions…

In our increasingly technology-focused virtual world, businesses large or small are expected to be ‘always-on,’ ready to attend to customers 24/7 regardless of office hours. And ‘always on’ means that a live representative of your business answers a customer’s call, not voice mail. Here’s proof. The Consumer Reports National Research Center surveyed 1,016 adults about the most…

All across the state of Georgia, healthcare practices are turning to voice answering services in order to better serve their clients and grow their businesses. Healthcare practices — from large hospitals to small clinics — are seeing proof that prompt answering by a friendly, empathetic person beats voicemail every time. It shows your patients that…