Why Funeral Homes Need An Answering Service

Voice link - funeral answering service

Running a funeral home is a delicate line of work, and you and your staff must do everything you can to address the needs of your grieving clients. 

Voice Link offers funeral answering services for funeral homes, so you can focus on what’s important: helping grieving families say goodbye to their loved ones.  

Voice Link offers the following virtual answering services for funeral homes:

  • Around-the-clock phone coverage 
  • The ability to provide callers with any information they may need
  • Call scripting 
  • ASAP message delivery 
  • Other administrative tasks

Around-the-Clock Phone Coverage

We promise we will go above and beyond for your clients 24/7/365, so you and your staff don’t have to respond to inquiries. This will give you more time to focus on your grieving clients and their needs. 

The Ability to Provide Callers with Any Information They May Need

Our funeral answering service staff can field calls from families and individuals looking to learn more about your offerings. We can also serve as an information line for friends and family members of the deceased who need more information about the visitation or funeral service, including directions. We can also guide them on where to buy flowers or make monetary donations. And, if needed, our virtual answering service staff can provide incoming callers with information for local grief counselors.  

Call Scripting

When you hire Voice Link to provide funeral answering services for your funeral home, we will become an extension of your business. This means that we will answer all calls exactly the way you want them answered. You can even customize a script for our agents to follow. 

Here’s what a call with one of your client’s family members or friends may look like:

Voice Link Agent: Good (insert morning, afternoon, or evening), you have reached (insert funeral home name), how can I help you?

Jane Smith: I’m calling about the (insert the last name) observance today.

Voice Link Agent: I am more than happy to help you. What information do you need?

Jane Smith: I need to know the hours of the observance and when and where the funeral service will be held. I’m also from out of town, so I was wondering if you know of any nearby flower delivery services.

Voice Link Agent: I can absolutely help you. The hours are from (insert time), and the funeral will be on (insert date) at (insert time) at (insert location). There are a few flower shops in the area that deliver. (insert business names and phone numbers). Also, the (insert name) family has suggested that attendees can donate to (insert charity or foundation name) instead of flowers if they would like. 

Jane Smith: Thank you so much for your help.

ASAP Message Delivery

We understand how important it is for you and your staff to get any messages as soon as possible. When you trust Voice Link to field any incoming calls for your funeral home, we promise we will get you your messages ASAP. We can provide you with your messages via text or email, or we can patch any caller right to your cell phone. 

Other Administrative Tasks

Our funeral answering services also include other administrative tasks, including help with scheduling viewings and pre-funeral/cremation service appointments. 

Find Your Plan

Voice Link is the virtual answering service funeral directors and funeral homes around the US trust the most. Our answering service staff members truly understand the kindness and compassion that must go into taking calls from your grieving clients as well as their family and friends. And, when it comes to customer service, the Voice Link team will go above and beyond to make sure your clients get the help and attention they deserve. 

Voice Link of Columbus, Inc. has over 30 years of experience in complete telecommunication solutions. Our team is full of knowledgeable and compassionate people who will make sure your clients receive the top-quality and compassionate care they deserve. Find your plan, check out our pricing options, or give us a call at (706) 391-4623 for a free consultation.