Tired of missing revenue opportunities for your HVAC business due to missed sales or service calls? Could your HVAC business use a little help filtering emergency and non-emergency calls? Do you want to improve your customer service and retention? Looking for a way to increase your HVAC business’s bottom line?
If you answered “yes” to any of these questions, then your HVAC business could benefit from using a virtual receptionist. Here are four ways a virtual receptionist can help your HVAC business grow.
A virtual receptionist ensures that your customer service is top notch 24 hours a day.
Good customer service is vital to the success of any business. It’s what keeps bringing your customers back for more. And, when your customers are happy, they are more likely to refer your HVAC business to others, which helps you acquire new business.
More than half of Americans have decided not to make a planned purchase with a business due to bad customer service. A virtual receptionist ensures that your customer service is top notch 24/7.
Plus, satisfied customers are more likely to spend more on your HVAC products and services by upgrading or adding to existing services.
A virtual receptionist means no more missed revenue opportunities due to missed sales or service calls.
Virtual receptionists can answer all of your customer calls, even ones that come in while your HVAC business is closed. Every call is answered quickly, and no one is ever placed on a long hold or sent to voicemail. And, because 80% of callers sent to voicemail opt to hang up and not leave messages, utilizing virtual receptionist services will ensure every call is answered by a live person.
And, when you partner with a virtual receptionist service, like Voice Link, you can customize phone call scripts, so we become an extension of your business. Your calls will always be answered exactly how you want them to be, so your customers will never know the difference.
Virtual receptionists can help your HVAC business with important administrative tasks, so you can focus on your customers.
Did you know that in addition to answering your HVAC business’s phones, a virtual receptionist can also respond to any email inquiries you may get, return missed calls, filter emergency and non-emergency calls, and schedule service appointments for you? By managing these administrative tasks, a virtual receptionist allows you to focus on the most important part of your HVAC business: servicing your clients.
Hiring a virtual receptionist can save your HVAC business money in the long run.
When you partner with a virtual receptionist service, you don’t need to hire an in-house receptionist for your HVAC business. When you factor in salary and benefits for an in-house employee, you can save as much as $30K a year by utilizing a virtual receptionist service instead.
Voice Link’s Virtual Receptionist Services.
Ready to grow your HVAC business and earn more revenue? Voice Link of Columbus, Inc has over 30 years of experience in complete telecommunication solutions, and our virtual receptionist services can provide the top notch customer service and live support your HVAC clients need around the clock. Find your plan today or give us a call at (800) 262-2799 for a free consultation.