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Need Your Calls Answered During An Emergency Only?
During last year’s hurricane season, our call representatives covered the phones for our clients who were in harm’s way. As soon as a client got the word that they had to evacuate and close down their businesses, they simply notified us to answer their incoming business calls until it was safe for them and their…
You May Be Hearing Your Customers, But Are You Really Listening?
Stephen R. Covey, the inspirational businessman and author of 7 Habits of Highly Effective People, once said, “Most people do not listen with the intent to understand; they listen with the intent to reply.” That’s an important distinction, particularly if you work in the telecommunications industry like we do. It seems so simple—just stay quiet…
Are You Prepared For Another Bad Hurricane Season?
It’s hurricane season, and a recent article in Time reports that 2018 is likely to be another rough year for extreme weather. The article says that the National Oceanic and Atmospheric Administration estimates there’s a 70% likelihood of 10 to 16 named storms forming this year. Of those, five to nine of the storms will…
How Answering Services Help Service Providers Get The Job Done
Technicians and service providers are always under a great deal of pressure to attend to as many customers as they can, as quickly as they can. Whether their job is to fix a broken air conditioner, repair plumbing, or tackle landscaping, service providers of all sorts are on the go. This typically means they have…
As Summer Heats Up, Answering Services Help HVAC Techs Keep Their Cool
This is the season that has anyone working in the Heating, Ventilation, and Air Conditioning (HVAC) industry wiping sweat from their brows. And that sweat isn’t just from all the malfunctioning air conditioning units, it’s also from the long days and a breakneck pace that’s just the reality this time of year. By now, customers…
What Will Your Customers Hear When They Call An Answering Service?
There are many types of answering services, call centers, and virtual assistants, and it can be hard to know what the difference is between them all. As we discussed in Barking Dogs & Other Answering Service Nightmares, receptionists who are working remotely can be operating under a vast range of circumstances, ranging from their own…
