On-Call Answering: What It Is And Why You Need It

Voice Link - On-Call Answering

Hiring an on-call answering service can really benefit your business. Keep reading to learn what exactly on-call answering entails and why your business should hire an on-call answering service, like Voice Link to field your calls. 


What is On Call Answering?


In a nutshell, on-call answering means a professional is answering your business’s phone calls 24 hours a day, 7 days a week, 365 days a year. The service you hire to handle your on-call answering can manage your calls in several different ways, including:


  • Taking a message and relaying it to the proper contact person
  • Transferring the call to the right person
  • Paging the contact person
  • Emailing the contact person
  • Sending the contact person a message through a secure portal


How On Call Answering Helps Your Business


Any business can benefit from hiring an on-call answering service. Here are some ways it can help your company.


  1. An on-call answering service will screen your calls.

Did you know that nearly half of all cell phone calls are SPAM? Employing an on-call answering service, like Voice Link, to field your calls means you won’t have to deal with SPAM calls ever again. 


  1. An on-call answering service can save your company money.

While you do have to pay for an on-call answering service, your business will end up saving money in the long run. When you have an on-call answering service covering your phones, you don’t have to hire a full-time in-house receptionist to do so. This can save your business as much as $30K a year.


  1. An on-call answering service stops your employees from being interrupted.

Let’s face it, phone calls can interrupt your employees while they are trying to work. In fact, according to the Washington Post, it can take up to 23 minutes to recover from an interruption. That can add up to a lot of wasted time during the workday


  1. On call answering leads to satisfied customers.

When a current customer contacts your business, chances are they want their issue to be resolved A.S.A.P. And, when you have someone fielding your calls 24/7/365, your customers know they can count on your business to always meet their needs. This not only leads to satisfied customers, but it can also create more revenue opportunities because your customers will continue to purchase your products and/or services. 


  1. On call answering helps you acquire new customers. 

Did you know that 80% of callers sent to voicemail opt to hang up and not leave a message? You don’t want this happening, especially when a potential customer is calling your company to get more information about your products or services. When you have someone fielding your calls 24/7/365, any new leads contacting your company will always be handled right away and routed to the proper contact person, which means you won’t miss any new revenue opportunities. 


Voice Link’s On Call Answering Services


Ready to reap all the benefits of hiring an on-call answering service? Voice Link of Columbus, Inc has over 30 years of experience in complete telecommunication solutions and can field your calls 24/7/365. Find your plan, check out our pricing options, or give us a call at (800) 262-2799 for a free consultation.