Answering Service Blog
Your Guide To Virtual Receptionists: Who They Are & What They Can Do For Your Business
Many clients tell us that they thought about working with a virtual receptionist service for quite a while before they decided to reach out to us. Sometimes they weren’t sure what a virtual receptionist actually is, or if their business would really benefit from working with one. If you haven’t worked with a virtual receptionist…
Read MoreHow Virtual Receptionists Help HVAC Businesses Keep Their Cool
It’s summertime and we’re certainly sizzling in Georgia. Thank goodness for the air conditioning systems in our homes and offices that keep us cool—that is, until something goes awry with them and we’re suddenly sweating and scrambling to find the fans. No doubt this is a busy time for HVAC businesses and a potentially stressful…
Read MoreHow To Put Some “Lazy” Back Into Summer Without Falling Behind On Business
Remember that 1960’s Nat King Cole song, “Roll out those lazy, hazy, crazy days of summer, Those days of soda and pretzels and beer…”? Well, it seems like between the hot temperatures and today’s busier-than-ever work mindset we’ve still got the hazy and crazy parts covered. The lazy, though, not so much. Many of us…
Read MoreWhy Single-Tasking Is In & Multitasking Is Out
For years multitasking has been the darling of the business world, and most of us have bought into the theory that the key to productivity and success is doing two or three or, heck, maybe four things at a time. After all, why just have lunch when you can also use that time to check…
Read More10 Insightful Statistics You Need To Know To Motivate Customers
We’re halfway into the year, which is a good time to evaluate how 2019 is shaping up for your business goals and growth. Most likely your business falls into one of many recent customer service statistics that measure the value of customer service. Turns out, that value has serious implications for a business’s bottom line,…
Read MoreHow Virtual Receptionists Give Small Businesses A Bigger Image
Did you know that 80% of American consumers believe that smaller businesses place a greater emphasis on customer service, according to an American Express Survey? Consumers often feel that small businesses value their purchases and their loyalty more than big businesses and that the products or services they provide are more likely to be backed…
Read MoreWhat A Phone Call Can Deliver That Email Can’t (Part II)
In the last blog post, we took a close look at the effectiveness of a phone call versus email, and whether one has a faster resolution time than the other or delivers better customer service in the long run. After examining both methods of communication, we determined that delivering top-notch customer service depends on how…
Read MoreWhich Provides Better Customer Service: Email or Phone Call? (Part I)
When it comes to communicating directly with a business, some customers prefer to shoot an email to a customer support rep, while others prefer to pick up the phone. Between a phone call versus email, does one have a faster resolution time than the other, and which delivers better customer service in the long run?…
Read MoreHow Virtual Receptionists Help Realtors Sell & Succeed
Every single phone call in the real estate business is a link to a potential buyer or seller. When a realtor’s phone rings it could be a buyer ready to make an offer or a seller ready to accept one, or anything in between. Prospective and current clients expect real estate agents to be professional…
Read MoreMark Slatter Joins Voice Link As Chief Operating Officer
Mark Slatter has joined the Voice Link of Columbus, Inc. team as Chief Operating Officer. Mark brings with him almost 3 decades of experience in the communications industry, leading initiatives to improve processes and support continued growth. Mark managed the team at MAXIMUM Communications as Vice President of Operations in Cincinnati, Ohio for over…
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