Answering Service Blog

What to Do During a Data Breach  In the business world, a data breach is an unauthorized or unwanted entry into a computer system that allows cyber hackers to access customer data such as passwords, credit card information, Social Security numbers, banking information or even medical information. Data breaches are not only a costly expense,…

In today’s on-demand world, your customers want customer service on-demand. One of the most common points of friction in a customer service experience is when a customer is put on hold. No matter if it’s 60 seconds or 6 minutes, it’s just too long. Even when your company has a stellar customer service reputation, being…

Do You Recognize These 3 Customer Service Problems? Ever since Alexander Graham Bell first talked to his assistant, Thomas Watson, across a wire in their Boston laboratory in the first successful telephone transmission, we’ve been using the power of the telephone to communicate and do business. His invention turned the modern world upside down with…

Voice Link can help your business in so many ways. We can help you increase your company’s revenue, improve customer satisfaction, save your business money, and save both you and your employees lots of precious time. Keep reading to learn what life will be like when you partner with Voice Link and take advantage of…

Voice Link of Columbus, Inc. is gearing up to celebrate 30 years of providing virtual receptionist services, and we couldn’t be more excited! Learn all about our answering service’s humble beginnings.    Our Humble Beginnings   Voice Link was born in 1989 by our founder. He had become increasingly frustrated with the answering service companies…

When you employ a virtual receptionist company to help with your phone coverage and call dispatching needs, the company you hire will become an extension of your business. Therefore, it is necessary to ensure that the virtual receptionist company you hired is working out as well as helping your business succeed.   So, is the…

When it comes to managing properties, whether residential or commercial, it may seem like there aren’t enough hours in the day. Between juggling tenant calls, managing rental contracts, responding to potential leads, performing maintenance, and ensuring your buildings are always secure, it may seem impossible to accomplish everything during business hours. But, did you know…

When you employ a virtual receptionist service to help with your phone coverage needs, the company you hire will essentially become an extension of your business. So, you want to make sure whoever you decide to go with is truly the right fit for your company. Here are 12 important questions you should ask any…