Answering Service Blog

It’s the start of the new school year at colleges and universities, and that means more phone calls. Students will have questions about dorm assignments, enrollment status, tuition assistance, and schedule changes. Voice Link of Columbus can help your team answer the phone. With students and parents anxious to get answers, they’re not happy if…

We don’t think there is much argument that the last two years have been challenging for any small business or service provider. In a post-Covid world, the concept of virtual or remote workers has helped businesses survive. It’s so commonplace right now, especially when it comes to virtual receptionists. For more than 30 years, Voice…

Customers in need of an answer still prefer to make a phone call and speak with a live voice to resolve a problem. No matter how much technology has made our lives simpler. Unfortunately, the days of a dedicated receptionist sitting behind a desk in an office are becoming obsolete. But customers also do not…

As a small or medium-sized business owner, you are in a never-ending cycle of looking for ways to stay efficient, competitive, and poised for growth while managing your costs. And while there is no argument that having a live receptionist answer your phones creates a better customer service experience, the debate is whether or not…

Just as Zoom, Google Meets, and other virtual meeting spaces helped businesses get through the pandemic. In the post-COVID world, small businesses are still taking advantage of those cost-effective virtual receptionists tools over face-to-face and physical workspaces.  Offices have move to permanently remote workspaces. The need for a traditional receptionist sitting behind a desk is…

The call center industry has become one of the biggest and fastest-growing industries in the market today. More and more businesses are relying on call center services to help with their processes, services, and even products. According to a study conducted last 2020, there is an estimated $200 billion in current overall call center marketplace…

If you are a small business owner, you’re already wearing multiple hats. You’re doing it all from sales rep, customer service, office manager, marketer, and tech support. Even answering your phones—when you can. But when you can’t, you could be missing opportunities to grow your business. An answering service for small businesses could be the…

Better, more personalized customer service comes from smaller businesses compared to bigger ones—at least that’s how 80% of American consumers feel. According to an American Express survey, consumers believe that smaller businesses place a greater emphasis on customer service and believe that smaller businesses value their purchases and their loyalty more than big businesses. That…

 Funeral home directors and their staff must be available around the clock. They must also always offer empathy and support while answering questions and helping grieving families make necessary arrangements. Running a funeral home is a delicate business. Hiring a funeral home answering service does not only offer many benefits for funeral home directors.  However,…

With wintry weather conditions moving in, as well as an increase in coronavirus cases across the country, businesses and organizations are considering shutting down to keep employees and customers safe. There’s never been a better time for a live answering service to ensure your business phones aren’t going unanswered. Voice Link’s live 24/7 virtual receptionists…