Answering Service Blog

As businesses across all industries and sizes were disrupted by the spread of COVID-19, they were forced to make some significant operational changes, including making changes to how they answered incoming calls. Many companies found themselves without a plan in place to keep their employees safe and their operations up and running, meaning their customers…

We understand how vital HVAC service is especially in the fast approaching summer months. Calls will be coming in about heating and air conditioning issues, heat pumps needing service, or needing new HVAC equipment. Building contractors are looking for HVAC contractors for new homes being built. Whether your business focuses on residential, commercial clients, or…

6 Signs You’re Ready To Hire A Healthcare Virtual Receptionist Hiring a healthcare virtual receptionist can help your facility in so many different ways. If any of the following apply to your facility, it might be time to take the plunge and hire a healthcare virtual receptionist service, like Voice Link. Your current receptionist has…

The CoronaVirus / COVID-19 are closing offices all over the country – forcing employers to keep their employees home to avoid the spreading of the illness. In an event like this, does your business have a plan in place to keep your employees safe & healthy, your customers engaged, and your operations up and running?…

From HVAC providers to plumbers to electricians to home repair professionals, no matter the industry, we understand that service providers often manage their own offices. That means the time you and your workers spend answering incoming calls, emergency dispatching staff, scheduling appointments, or responding to emergency calls, takes away from time in the field solving…

Did you know an answering service can take your company’s calls around-the-clock, even when you are closed or when people are away from their desks? And, having someone to answer your calls 24/7 can go a long way for your business.   5 Reasons To Hire An Answering Service For 24/7 Phone Coverage   An…

Looking for a way to improve your business’s sales? Consider hiring an answering service, like Voice Link. Spending money to make money might seem counterproductive, but in reality, hiring an answering service is a great way to improve your business’s bottom line. Here are 4 ways an answering service can improve your sales.    4…

Icy roads keeping employees at home? Hurricanes or tornadoes heading your way? In the case of a severe weather event, does your business have a plan in place to keep your employees safe, your customers engaged, and your operations up and running? It’s important for businesses of all shapes and sizes to be prepared for…

Whether you are new to the idea of using a virtual receptionist, or you are searching for a new answering service provider, you probably have a lot of questions. For over 30 years, we’ve been at the forefront of dedicated virtual receptionist services. This list represents some of the most common questions we get asked…

Every company has a wish list of things that will make the business more successful. Therefore, we’ve compiled five wishes every company has and explained how hiring a virtual receptionist service, like Voice Link, can make those wishes come true.    Top 5 Wishlist Items   Never Missing Phone Calls Not only are missed calls…