Posts by JoAnn Fussell

Running a funeral home is a delicate line of work, and you and your staff must do everything you can to address the needs of your grieving clients.  Voice Link offers funeral answering services for funeral homes, so you can focus on what’s important: helping grieving families say goodbye to their loved ones.   Voice Link…

Efficient On-Call Shift Scheduling Helps Your Business and Your Employees For your employees on-call, day or night, the struggle is real when it comes to scheduling mishaps. On-call building maintenance crews are expected to act fast to stop leaks or fix burst pipes. HVAC technicians rely on accurate on-call schedules to assure someone can respond…

Even with the anticipation of relief from the pandemic, businesses from every vertical—service providers to healthcare practices—are still being affected and cautious. Most have mastered their internal communications through virtual meetings, team messaging platforms, chat, and email while working remotely, but what about your phones? Are incoming customer calls being answered? With live answering services…

Not sure if a live phone answering service is right for your HVAC, plumbing, or other service-related company? When the nature of your business requires you and your crew to stay focused on the job at hand, phone calls often go unanswered, which means opportunities—and revenue could be missed. But answering your phone is just…

Considering an answering service for your business, but aren’t sure if the volume of calls warrants a commitment to a prescribed monthly plan? Small but busy businesses may struggle to answer their incoming calls but think a virtual answering service is out of their budget. A pay-as-you-go pricing model may be the solution. Voice Link’s…

The Voice Link team understands how important it is to spend time with loved ones. That’s why we can cover your phones 24/7/365, so you can take some extra time and spend it with the people you hold nearest and dearest.    And, with Valentine’s Day right around the corner, it’s the perfect time to…

Power outages, ice- and snow-covered roads, and dangerous temperatures can greatly impact your business operations during the winter months. Is your business prepared to deal with these unique weather challenges? With Voice Link’s live answering, customer service call center, order entry, and secure messaging services, we can help you avoid the disruptions and downtime associated…

Is “I’m never going to miss another opportunity” on your business’s New Year’s Resolution list for 2021? But if your busy schedule has you missing phone calls, it can mean just that. As we turn the page on 2020 and plan for a fresh start in 2021, there is no better time for businesses and…

‘Tis the season for those spectacular light shows, two-story Christmas trees, warm and toasty heat piping through the vents, and the soon-to-be unwrapped electronic gadgets and appliances that put us all in good spirits. It’s no wonder U.S. holiday lights use up more electricity than some countries do in an entire year! But everything plugged…