Posts by JoAnn Fussell

Customers in need of an answer still prefer to make a phone call and speak with a live voice to resolve a problem. No matter how much technology has made our lives simpler. Unfortunately, the days of a dedicated receptionist sitting behind a desk in an office are becoming obsolete. But customers also do not…

As a small or medium-sized business owner, you are in a never-ending cycle of looking for ways to stay efficient, competitive, and poised for growth while managing your costs. And while there is no argument that having a live receptionist answer your phones creates a better customer service experience, the debate is whether or not…

Just as Zoom, Google Meets, and other virtual meeting spaces helped businesses get through the pandemic. In the post-COVID world, small businesses are still taking advantage of those cost-effective virtual receptionists tools over face-to-face and physical workspaces.  Offices have move to permanently remote workspaces. The need for a traditional receptionist sitting behind a desk is…

The call center industry has become one of the biggest and fastest-growing industries in the market today. More and more businesses are relying on call center services to help with their processes, services, and even products. According to a study conducted last 2020, there is an estimated $200 billion in current overall call center marketplace…

If you are a small business owner, you’re already wearing multiple hats. You’re doing it all from sales rep, customer service, office manager, marketer, and tech support. Even answering your phones—when you can. But when you can’t, you could be missing opportunities to grow your business. An answering service for small businesses could be the…

Better, more personalized customer service comes from smaller businesses compared to bigger ones—at least that’s how 80% of American consumers feel. According to an American Express survey, consumers believe that smaller businesses place a greater emphasis on customer service and believe that smaller businesses value their purchases and their loyalty more than big businesses. That…

 Funeral home directors and their staff must be available around the clock. They must also always offer empathy and support while answering questions and helping grieving families make necessary arrangements. Running a funeral home is a delicate business. Hiring a funeral home answering service does not only offer many benefits for funeral home directors.  However,…

With wintry weather conditions moving in, as well as an increase in coronavirus cases across the country, businesses and organizations are considering shutting down to keep employees and customers safe. There’s never been a better time for a live answering service to ensure your business phones aren’t going unanswered. Voice Link’s live 24/7 virtual receptionists…

Great customer service is vital for the success of any business. But, customer service often includes answering phones, which can take a toll on your employees, especially if they are juggling other important tasks. And, when your customer service team becomes overwhelmed by answering phones, your customer service suffers.  But, there is a solution! Hire…

We’re going to answer that question. But, if you’re in the plumbing business, we’re going to need your help.  Plumbing companies understand the need for customer-facing communications solutions.  At Voice Link of Columbus, we have the technology and plumbing answering service solutions that plumbing companies need. We just need you to help us build the…