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Any lawyer, whether practicing solo or with a large firm, can testify that answering calls and responding to voicemails and emails is a job in and of itself. Dedicating proper time and energy to these tasks often distracts from other attending to other pressing legal matters. We understand because we’ve helped several attorneys in the…

When business owners or office managers begin to consider hiring an answering service, one of their first questions is, “There’s a lot of information out there about call centers and answering services, but what’s the difference?” Good question—because while the terms are often used interchangeably, the process each uses to manage your calls can be…

If your phones are ringing off the hook, or at least ringing more frequently than you can keep up with, the good news is that your business is in demand. However, the bad news is that your calls aren’t being answered promptly, which gives callers the impression that you’re too busy for new business. You’ve…

It’s common for potential clients to tell us that they’d been considering hiring an answering service for quite awhile before they finally decided to reach out to us. Sometimes they just weren’t sure if their call volume warranted an answering service, or if their business would really benefit from it. Other times they weren’t sure…

The nature of customer service has entered a new era with instant online information and the influence of social media reviews and comments. Customers have more power than ever to research exactly what they want in a service or product and simultaneously expect to be catered to with exceptional service when interacting with a business….

You’ve decided it’s time to hire an answering service to help manage your business calls, but do you know the right questions to ask about how you’ll be charged? Answering services use a variety of ways to charge their clients, so understanding and comparing how call centers bill can make a big difference in which…