Blog
When “Please Hold” Means “Goodbye” — Part II
As discussed in our last blog post, today’s consumers are fed up with long hold times and are taking to social media to vent their frustrations. As a result, companies’ bottom lines are suffering as customers take their business to competitors that they hope will be more responsive to their needs. In fact, according to…
When “Please Hold” Means “Goodbye” — Part I
According to a recent article on NBCnews.com, the phrase “your call is important to us, please continue to hold,” is really riling up American consumers and making them think twice about which services or products they’re investing in. Professor Mary Jo Bitner, executive director of the Center for Services Leadership at Arizona State University, explains, “When you put…
Don’t Let Storms Shut You Down
The 2017 Farmers’ Almanac predicts that exceptionally cold weather will blanket large portions of the U.S. this winter. For the southeastern states, the Almanac forewarns “penetrating cold and very wet” conditions. Certainly, all of us affected by the 2014 ice storms that brought Atlanta and other areas to a standstill know how “cold” plus “wet”…
The Time Is Right For A Disaster Recovery Plan
The wildfires in the Southeast and the tornadoes across the South serve as powerful reminders that having a disaster recovery plan in place is vital for any business regardless of size or industry. Whether it’s a fire that destroys a warehouse or fallen power lines that shut down computer systems, the key to overcoming a disaster…
How Virtual Receptionists Save Lawyers Time & Money
In the legal industry, virtual receptionists are becoming an increasingly popular alternative to traditional in-office receptionists, providing dedicated client attention for practices large and small. Clients today expect immediate and personal responses, and the attorneys that provide that level of care see results through client retention and acquisition. Potential clients that receive a busy signal…
Why Every Lawyer Needs An Answering Service
Any lawyer, whether practicing solo or with a large firm, can testify that answering calls and responding to voicemails and emails is a job in and of itself. Dedicating proper time and energy to these tasks distracts from serving the legal needs of clients. As a result, attorneys are frequently turning to answering services to…
