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As we near the end of the year and begin to plan for 2017, it’s a good time to take stock of evolving trends with today’s customers. Businesses that embrace new shifts and expectations of their customers will have an advantage of those that don’t. Let’s take a look at four of the top trends…

While the concept behind answering services is not new, the technology and capabilities are continually evolving as business demand change and technology improves. Today’s answering services have a variety of options for how to manage your calls. Incoming calls can be automated, meaning they auto-matically go to a voice mail prompt system, or they can…

Customer service can be complex. Study after study attempts to pinpoint the right mix of service offers and pricing that makes customers happy. But customer satisfaction is just the beginning. It’s customer loyalty that’s priceless, and that builds a business. While business owners know this, they’re also often baffled by what to focus on in…

Live answering services can manage a wide variety of tasks beyond answering calls. Many people are pleasantly surprised when they realize that the receptionists at a call center are capable of taking on more tasks to make their day-to-day operations run more efficiently. Here are just a few of the ways answering services can lighten…

Losing a loved one rates as one of the top five most stressful events in a person’s life, and planning for the logistics of a funeral and burial add to the emotional toll. Funeral home directors and their staff bear a great responsibility for helping family members navigate these times with as much ease and…

Growing your business in today’s competitive market can be a challenge, and most business owners are looking for tools that help them work smarter, not harder. Answering services are one of those tools. By using custom scripts and screens according to your unique specifications, an answering service will assume your company’s image anytime, 24 hours…