Blog

4 Reasons Outsourcing Your Calls Grows Your Business

It’s becoming increasingly common for businesses today to transition from having staff members answer all incoming calls to hiring an answering service to do so. Before outsourcing calls, business owners often wonder if this transition will cost more in the long term, or if their customer service will suffer. But ultimately, if they choose a…

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Can Working Less Actually Make You More Productive?

An article in The Washington Post relays how Christine Carter, sociologist and author of the book The Sweet Spot, found that productivity increases when workers are actually doing less. Carter is also one of the founders of the Greater Good Science Center At Berkeley, where she studies happiness and productivity. In her book, she defines…

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How To Show Gratitude For Your Customers This Thanksgiving—And Beyond

Thanksgiving is upon us once again, reminding us that it’s important to slow down and be grateful for the many blessings in our lives. The people we love and appreciate always top our lists—family members, friends, and those we know who brighten our days in large or small ways. For business owners, customers certainly also…

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5 Ways Answering Services Put Money Back In Your Pocket

Some business owners think hiring a live answering service is an expense that they either can’t afford or they don’t necessarily need. However, partnering with a live answering service is an investment that quickly pays for itself over and over. In fact, having an answering service actually puts money back in your pocket in 5…

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How Answering Services Help Home Care Agencies Deliver Better Care

The demand for home health care services continues to rise as the U.S. aging population grows. Over the past five years, the home care industry has grown by 3.4% to reach $93 billion in revenue in 2018. Among Americans over the age of 65, almost 70 percent will require long-term care, either in a facility…

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5 Customer Service Stats That Should Change The Way You Do Business

Rising customer service expectations have been the trend to watch over the past several months. Consumers are expecting their customer service experiences to be better, quicker, and more thorough. That can be a hard combination to deliver, but the cost of not consistently delivering this level of customer service is alarming. Take a look at…

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