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Live Answering Service

The 2022 Ultimate Guide to Voice Link’s Virtual Receptionist Services

We don’t think there is much argument that the last two years have been challenging for any small business or service provider. In a post-Covid world, the concept of virtual or remote workers has helped businesses survive. It’s so commonplace right now, especially when it comes to virtual receptionists. For more than 30 years, Voice…

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Happy african call center operator wearing headset looking at camera

Four Reasons Why a Virtual Receptionist is the Perfect Solution

Customers in need of an answer still prefer to make a phone call and speak with a live voice to resolve a problem. No matter how much technology has made our lives simpler. Unfortunately, the days of a dedicated receptionist sitting behind a desk in an office are becoming obsolete. But customers also do not…

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Black shoes standing at the crossroad

Inside Look: Virtual Receptionists or Hiring Your Own?

As a small or medium-sized business owner, you are in a never-ending cycle of looking for ways to stay efficient, competitive, and poised for growth while managing your costs. And while there is no argument that having a live receptionist answer your phones creates a better customer service experience, the debate is whether or not…

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Woman in headset communicating with customers of call center

How Virtual Receptionists Can Help Businesses Post-COVID

Just as Zoom, Google Meets, and other virtual meeting spaces helped businesses get through the pandemic, in the post-COVID world, small businesses are still taking advantage of those cost-effective virtual tools over face-to-face and physical workspaces and people resources, including virtual receptionists. As more and more offices move permanently to remote workspaces, the need for…

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5-star-rating

Voice Link of Columbus, Inc. Receives Second Review on Clutch, Continues 5-Star Streak

The call center industry has become one of the biggest and fastest-growing industries in the market today. More and more businesses are relying on call center services to help with their processes, services, and even products. According to a study conducted last 2020, there is an estimated $200 billion in current overall call center marketplace…

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VoiceLink-Small-Business

Phone Answering Services for Small Businesses

If you are a small business owner, you’re already wearing multiple hats. You’re doing it all from sales rep, customer service, office manager, marketer, and tech support. Even answering your phones—when you can. But when you can’t, you could be missing opportunities to grow your business. An answering service for small businesses could be the…

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