Blog

Woman in headset communicating with customers of call center

How Virtual Receptionists Can Help Businesses Post-COVID

Just as Zoom, Google Meets, and other virtual meeting spaces helped businesses get through the pandemic, in the post-COVID world, small businesses are still taking advantage of those cost-effective virtual tools over face-to-face and physical workspaces and people resources, including virtual receptionists. As more and more offices move permanently to remote workspaces, the need for…

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5-star-rating

Voice Link of Columbus, Inc. Receives Second Review on Clutch, Continues 5-Star Streak

The call center industry has become one of the biggest and fastest-growing industries in the market today. More and more businesses are relying on call center services to help with their processes, services, and even products. According to a study conducted last 2020, there is an estimated $200 billion in current overall call center marketplace…

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VoiceLink-Small-Business

Phone Answering Services for Small Businesses

If you are a small business owner, you’re already wearing multiple hats. You’re doing it all from sales rep, customer service, office manager, marketer, and tech support. Even answering your phones—when you can. But when you can’t, you could be missing opportunities to grow your business. An answering service for small businesses could be the…

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Woman smiling with headset on her head

How Live Receptionist Services Can Make Small Businesses Look Like A Big Deal

Better, more personalized customer service comes from smaller businesses compared to bigger ones—at least that’s how 80% of American consumers feel. According to an American Express survey, consumers believe that smaller businesses place a greater emphasis on customer service and believe that smaller businesses value their purchases and their loyalty more than big businesses. That…

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Voice Link Funeral Answering

3 Benefits of Hiring an Answering Service for Your Funeral Home

Running a funeral home is a delicate business. And, hiring a funeral home answering service not only offers many benefits for funeral home directors, but it’s also a great way to better serve your clients more efficiently.  A funeral answering service can field your calls 24 hours a day, 7 days a week, 365 days…

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Man with lawn trimmer working on side of road

Do Landscapers Need A Live Answering Service? Yes, And Here’s Why…

We’ll back that answer up in this post, and we’ll also discuss the features customers would expect in the best answering service for landscapers.  But first, let’s see what an actual landscaper had to say on the subject. From an online Q&A at Turf Magazine: An answering service is way better than voice mail. Half…

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