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Customers Want You To Make It Easy For Them—Are You?

A Harvard Business Review study revealed that what consumers want most when it comes to customer service is to have their requests fulfilled or problems solved quickly and easily. It’s that simple, consumers want it to be easy to do business with you. The study also showed that on average 2.4 e-mails were needed to…

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How Social Media Is Changing Customers’ Expectations & Loyalties

Customers today can make your brand the talk of the town, in both positive and negative ways. A study by Invoca shows that after a negative customer service interaction with a business, 74% of people are likely to choose another business, and 70% are likely to complain to friends and family. And in today’s reality,…

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How Much Does It Cost To Have An Answering Service?

When choosing to hire an answering service, it can be tricky to understand how much their services will actually cost you. Many answering services or call centers charge based on the time they spend working for your business, but it’s important to understand the details of how they bill you. If an answering service bills…

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3 Advantages Of Hiring A Local Answering Service

There are many considerations when choosing an answering service, and many people start by asking whether they should choose a local or a national service. It’s a good place to start, particularly considering that accents and language can quickly become barriers to clear communication if the caller and call representative are in different parts of…

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How Answering Services Help College Students Be Connected, Supported, And Safe

College campuses are once again humming with students for another academic year. As students settle into dorms and classes, staff and administrators are working overtime to answer questions and solve problems. Needless to say, their phones are ringing off the hook. It’s a common scenario, regardless of the size of the college, and to cope…

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Back-To-School Campus Safety With Express Messaging

College and university students are heading back to campuses all around the country. It’s a busy time for them, and for the administrators and staff members who are welcoming them. Students have so many questions about course requirements, financial aid, and campus policies that communicating with them all is a challenge, to say the least….

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