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If you work in the healthcare industry you know all too well how important it is to be accessible to patients at any given time of the day or night. Whether patients are calling to refill prescriptions, schedule appointments, ask advice, or because they’re having an urgent health concern, their calls must be answered promptly…

“Our current answering service’s customer service is horrible. I don’t think they care about us, just our payments.” “My answering service’s rates are astronomical, isn’t there something more affordable that will still treat me and my customers like we matter?” “My answering service often has delays, like an hour, in passing along important calls and…

Having a backup plan in place in case of bad storms, natural disasters, or even illness can save you valuable time and money. A live voice answering service immediately and effortlessly becomes your backup system should you be forced to close the office for a period of time. The friendly, professional receptionists will deliver continuous…

Whether you’ve been in business for years or are just starting out, you need to prioritize customer service for success in the new year. A report by the customer intelligence consulting firm Walker reveals that customer service will replace price as the key brand differentiator by 2020. Other studies have shown customers are willing to…

Did you know that how your phone calls are handled can build your business—or break it? A consumer survey report by Invoca revealed that after a positive phone experience with a business, 80% of callers will become repeat customers. And 60% said they were likely to spend more money on current or future purchases. However,…