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Funeral directors are expected to uphold traditional values of compassionate, personalized service. This often deepens their sense of responsibility to provide dedicated attention.Those in the hospice and funeral industries must be available 24/7. Families rely on them for empathy, support, answers, and arrangements during a loved one’s passing. Every call is urgent in the days…

Once upon a time, receptionists sat at front-office desks where they answered phones, scheduled appointments, and took care of other necessary business tasks. They also often performed office support jobs like opening up the office and making coffee for the boss and staff each morning. But times have changed, and the traditional role of receptionists…

If you own a small business you know all too well that it’s a good sign when customers are calling, but it’s also a challenge to answer their calls while staying on task. At some point, you’re likely to decide that you need help fielding calls, answering questions, and scheduling appointments. Do you hire an…

The holidays are upon us once again, and many of us are planning on spending some extra time with family and friends. Meanwhile, business goes on as usual as far as most customers understand. So how do you take time off without being tied to your phone? And how do you keep your business going…

Despite technology advances with email, texting, and social media postings, the phone call remains the foundation of business transactions. People still—and always will—rely on direct human connection and conversation to make decisions about which products or services to invest in. Whether people call a business for information, to get help with an issue, or to…

An article in Forbes described how attorney Fabian Lima left the law firm life to work independently on the legal cases that mattered most to him—immigration and criminal law. Lima is not alone in his desire to work on his own. The article cites Intuit’s Future of Small Business report, which reveals that the number…