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According to the National Funeral Directors Association (NFDA), people are expanding their concepts of how they want to honor their loved ones with end-of-life services. As a result, trends in the funeral industry are changing and becoming much more consumer-centric than they’ve been in the past. Here are three major trends that funeral home directors…

Funeral homes directors and staff members have a great responsibility for helping family members navigate a most difficult time. Not only are they responsible for helping family members decide on the type and timing of service, they are expected to be the communication hub for all details relating to the deceased loved one’s services. Whether…

You can always bet that at the Masters golf championship in Augusta, Georgia, there are quite a few attendees who are wondering how they’re going to cover their phone calls while there. Cell phones, beepers, and other electronic devices are strictly prohibited on the grounds at all times. In fact, having a cell phone on…

Answering services are proving to be an invaluable tool for healthcare providers of all types. Physicians, dentists, home health care workers, medical equipment suppliers, and hospice nurses are just some of the providers who rely on 24/7 call answering to keep up with patient communications. Patients often don’t realize they’re talking with a receptionist at…

If you work in the healthcare industry, you know how imperative it is to protect your patients’ health information (PHI) in compliance with the Health Insurance Portability and Accountability Act (HIPAA). Even if a PHI breach is unintentional, your practice can be fined up to $1.5 million. It goes without saying that it is absolutely necessary…

You rely on service providers of all types to keep your home and business running smoothly. You call your HVAC repairman if your office air-conditioner fails to come to life on the first warm day you turn it on, or you call a plumber when your disposal at home is hopelessly clogged. When you call…