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What to Do When Your Customers Expect an Immediate Response
It’s an age-old dilemma: how to balance customer support in the midst of juggling the never-ending list of tasks that running a business requires. But now more than ever, customers expect immediate attention to phone calls, emails, tweets, or online web chat questions. At Voice Link of Columbus, Inc., we have one solution to customers’ expectations…
How to Handle Preventable Call Answering Mistakes
At Voice Link of Columbus, Inc., we’ve had 26 years of experience seeing over and over how the first few minutes of phone call sets the stage for whether a customer has a positive or negative impression of a company. From the moment a potential client contacts your company, they must be met with courteous and…
Top 3 Mistakes Healthcare Providers Make When Choosing a Live Answering Service
Running a healthcare or medical practice is a 24/7 exercise in being vigilant with your patients’ needs and concerns. Your patients are your customers, and their calls to your practice—whether for scheduling, advice, or in the case of an emergency—are their first indication of whether you’re there for them no matter the time of day…
A New Way to Think About Your Healthcare Virtual Receptionist
For those who work in the healthcare or medical fields, answering phone calls has always been a vital component of customer service. Traditionally, in-office receptionists or after hours on-call staff members bore the burden of managing calls from patients or their caregivers. But thanks to the modern emergence of virtual receptionists at live answering services…
5 Questions You Should Ask Your Voice Answering Service Provider
In today’s fast-paced technology-connected world, more and more businesses are discovering that answering services are hugely beneficial for managing customer care. Determining which answering service is best for your needs, however, isn’t always so clear-cut. Whether you’re considering hiring an answering service on a full-time, after hours, or an as-needed basis, the experts at Voice Link…
3 Ways a Phone Call Can Make or Break Your Medical Practice
The receptionist answering your phones serves as the first impression of your practice, but how often is he or she distracted by other calls, in-office patients, or other staff members? If your office is like most medical practices, the answer is all too often. That’s why Voice Link of Columbus, Inc. supports many medical providers who understand…