Blog
Why Customer Service Is Changing—And Should Be Your #1 Priority
The customer service landscape is changing. Research shows that consumers are making more inquiries than ever, and the majority will take their business elsewhere if they don’t receive a prompt and positive customer service experience. Consider the following: An American Express Survey revealed that 67% of customers have hung up the phone out of frustration…
5 Courteous Call Answering Tips That Make Customers Happy
In our era of impersonal online information sharing, more and more customers are longing for a personal touch when it comes to customer service. Often, this connection begins with a customer’s first phone call to a business. Regardless of the industry, that first phone call — and each subsequent phone call after that — will…
Can Hiring a Virtual Receptionist Grow Your Business Faster?
Virtual receptionists are becoming an increasingly popular alternative to traditional in-office receptionists, providing dedicated customer service for businesses large and small, across all industries. Customers today expect immediate and personal responses, and the businesses that ensure their customers receive that level of care see results through customer retention and acquisition. You never know when your…
How an Answering Service Can Make Communication with Patients Pain-Free
Whether you run a small family practice or a large healthcare facility, each missed call equals potential lost revenue. Statistics show that between 35% and 65% of callers will hang up if their call isn’t answered by a live receptionist. If you’re relying on voicemail to pick up the slack when your staff is busy, you’re…
Why Small Healthcare Practices Need Live Answering Services
Although it’s a common misperception, answering services or call centers aren’t just for big businesses. In fact, a live telephone answering service can give a small practice a big advantage when it comes to customer care, 24/7, reliability, and technology that small healthcare providers struggle to cover in-house. At Voice Link of Columbus, Inc., we’ve watched…
What To Know About Your Medical Call Answering Service & HIPAA
If you work in the healthcare industry, you already know how imperative it is to protect your patient’s health information (PHI) in compliance with the Health Insurance Portability and Accountability Act (HIPAA). Even if a PHI breach is unintentional, your practice can be fined up to $1.5 million, so it goes without saying that it…
