Blog

How Outsourcing Calls Can Grow Your Medical Practice

Outsourcing is becoming more popular as technology advances, and the medical field is no stranger to the trend. Many medical practices already outsource billing, and now many are also outsourcing their phone calls. The founders of Voice Link of Columbus, Inc. are in the medical field and created their answering service to meet their goals: Save time;…

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Busting the Myths of Live Answering Services

At Voice Link of Columbus, Inc., we’ve worked with numerous business owners who first approached us with common assumptions about the operations and cost of live answering services. They are always delighted when they realize their assumptions were incorrect and that a live answering service would benefit their business in ways they hadn’t even envisioned. Here…

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Why You Should No Longer Answer Business Calls In-House

More and more businesses these days are transitioning from having staff members answer all incoming calls to hiring a call center. At first, many business owners wonder if this transition will cost more in the long term, or if their customer service will suffer. But hiring the right call center is an investment in the growth of…

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Why Gentiva Hospice Columbus Chose Voice Link as Their Answering Service

Gentiva Hospice Columbus, Georgia, serves an average of 200 patients a day. For office manager Jenny Folds, having the right answering service brings great peace of mind. She also knows firsthand how not having the right answering service can be a nightmare. Gentiva Hospice Columbus had used the local Voice Link of Columbus for several years and…

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4 Questions to Ask Yourself When Choosing a Medical Answering Service

Your answering service is an extension of your practice, and it’s important to treat it as such. The team at Voice Link of Columbus knows this inherently through experience. The founders of Voice Link worked in the medical field and created the answering service to fill their need for a highly professional service at a reasonable rate….

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A Cry for Help: 5 Signs You Need an Answering Service

You’ve been running a successful business, and your phones are frequently ringing to prove it. But as your business has grown, the strain on your staff may have increased too. At Voice Link of Columbus, we’ve repeatedly seen how hiring an answering service lightens the load for business owners and their teams in ways they hadn’t even…

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