Blog
Are phone calls running you ragged?
If you’re like most business owners, the majority of your marketing budget is poured into creating awareness about what you do and then convincing customers to call for more information or to make an appointment. And like most business owners, what remains of your marketing budget can’t begin to cover adequately handling the calls when they…
3 Ways A Call Answering Service Leaves Your Customers Smiling
Today’s customers have the world at their fingertips—at least when it comes to finding information. Online websites and reviews help consumers research how and where to purchase everything from products like computers or cars and services such as medical or legal care. However, what today’s customers don’t always have—yet is really what they want most…
How Answering Services Help Funeral Homes Deliver A Personal Touch
The death of a loved one is one of the most emotional and stressful experiences anyone can experience, which is why planning a funeral needs to be as easy as possible. Funeral directors often become an extension of the deceased’s family during this sensitive time of transition, and must be available 24/7 to answer questions…
Not Sure If You Need An Answering Service? Take This Quiz To Uncover Your “Yes” Or “No.”
Business owners hire answering services for a wide variety of reasons. Maybe your business is booming with new customers and an increased call volume is making it more difficult to maintain the same level of high-quality care and service to all your customers. This slip in customer service is starting to stunt the growth your business…
Consumer Reports Reveals What Americans Hate Most About Customer Service
In our increasingly technology-focused virtual world, businesses large or small are expected to be ‘always-on,’ ready to attend to customers 24/7 regardless of office hours. And ‘always on’ means that a live representative of your business answers a customer’s call, not voice mail. Here’s proof. The Consumer Reports National Research Center surveyed 1,016 adults about the most…
4 Ways Answering Services Boost Georgia Medical Practices
All across the state of Georgia, healthcare practices are turning to voice answering services in order to better serve their clients and grow their businesses. Healthcare practices — from large hospitals to small clinics — are seeing proof that prompt answering by a friendly, empathetic person beats voicemail every time. It shows your patients that…
