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How to Avoid Having an Answering Service Horror Story

At Voice Link of Columbus, Inc., we commonly hear from new clients who have switched to our call center answering service after experiencing horrible customer service from a different call center. These clients tell us horror stories about how their customers were given drastically wrong information about their services, or were put on hold for a…

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Why You Should Get To Know Your Virtual Receptionist

Operating a business in today’s economy is a 24/7 affair. Thanks to the internet and cell phones, clients expect to get answers to their questions quickly, if not instantly. For this reason, many businesses are hiring an answering service that provides what’s essentially a virtual receptionist. At Voice Link of Columbus, Inc., we know how finding…

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3 Reasons Medical Practices Outsource Calls

At Voice Link of Columbus, Inc. we know first-hand how crucial it is to handle patient calls in a timely manner. In fact, our founders are in the medical field and started Voice Link based on their need for a top-notch answering service. They were tired of paying high prices for poorly performing answering services, and had…

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Is Your Hold Button Burning a Hole in Your Pocket?

Did you know that after about 1 minute and 55 seconds of hold time, most callers hang up annoyed, and 34% of them never call back? With the majority of these calls being first-time callers, 34% is a significant amount of missed opportunities for another sale, a good word-of-mouth referral, or even an online review. Interestingly enough, 94%…

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How to Keep Your Patients Happy After Hours

This day and age of fast-paced technology that delivers instant answers can be challenging to medical providers who are striving to provide the best patient care. Patients expect personal customer service and quick answers to questions about their medical concerns. They also expect to receive care and attention if those concerns are urgent, whether it’s day…

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How to Choose the Best Answering Service for Your Business [Free Checklist Download]

Good communication is a fundamental aspect of any business-customer relationship. Good communication builds trust and customers who trust a company are 52% more likely to return after having an enjoyable experience. So, if business is booming and your phone is ringing off the hook, congratulations! You’re obviously doing something right. However, with an increased call volume, it’s…

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