Blog

You May Be Hearing Your Customers, But Are You Really Listening?

Stephen R. Covey, the inspirational businessman and author of 7 Habits of Highly Effective People, once said, “Most people do not listen with the intent to understand; they listen with the intent to reply.” That’s an important distinction, particularly if you work in the telecommunications industry like we do. It seems so simple—just stay quiet…

Read More...

Are You Prepared For Another Bad Hurricane Season?

It’s hurricane season, and a recent article in Time reports that 2018 is likely to be another rough year for extreme weather. The article says that the National Oceanic and Atmospheric Administration estimates there’s a 70% likelihood of 10 to 16 named storms forming this year. Of those, five to nine of the storms will…

Read More...

How Answering Services Help Service Providers Get The Job Done

Technicians and service providers are always under a great deal of pressure to attend to as many customers as they can, as quickly as they can. Whether their job is to fix a broken air conditioner, repair plumbing, or tackle landscaping, service providers of all sorts are on the go. This typically means they have…

Read More...

As Summer Heats Up, Answering Services Help HVAC Techs Keep Their Cool

This is the season that has anyone working in the Heating, Ventilation, and Air Conditioning (HVAC) industry wiping sweat from their brows. And that sweat isn’t just from all the malfunctioning air conditioning units, it’s also from the long days and a breakneck pace that’s just the reality this time of year. By now, customers…

Read More...

What Will Your Customers Hear When They Call An Answering Service?

There are many types of answering services, call centers, and virtual assistants, and it can be hard to know what the difference is between them all. As we discussed in Barking Dogs & Other Answering Service Nightmares, receptionists who are working remotely can be operating under a vast range of circumstances, ranging from their own…

Read More...

3 Ways Phone Calls Can Make Your Medical Practice Sink Or Swim

The receptionist who answers your phones creates the caller’s first impression of your practice, particularly if that caller is a potential new patient and hasn’t interacted with your staff before. But think about how often the receptionist is busy attending to patients checking in for appointments, or by other callers, or other staff members. Medical…

Read More...