Blog

Have You Calculated The Cost Of Bad Customer Service?

According to a report in Forbes magazine, businesses are losing billions of dollars in revenue due to poor customer service alone. For example, in 2016 businesses lost an estimated $62 billion from poor customer service, which was up $20 billion three years prior. Estimates for lost revenue are projected to be even higher in 2018….

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Are You Struggling Like Joe Once Was? There’s Hope!

Joe S. runs a contracting business, and like anyone who owns a business, he wants to maintain a competitive edge by keeping pace with today’s fast-paced instant-answer world. However, he still wants to deliver old-fashioned personalized customer service to all of his clients but had been finding that increasingly hard to do. Distractions, such as…

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Barking Dogs & Other Answering Service Nightmares

We often hear from new clients who have switched to our live answering service after experiencing horrible customer service from a different call answering provider. For example, one physician left his answering service after patients were repeatedly transferred to the wrong doctor after hours. Another client left their answering service after continually being charged fees…

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How Does A Live Answering Service Work?

Most people have many questions when they first consider working with a live answering service. They wonder what the receptionists will sound like, and if their customers will know they’re speaking with an answering service and not a staff member. They also wonder when the receptionists will be available to answer their business calls. These…

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What Is It Like To Work With Voice Link? Our Customers Speak For Us!

When you work in the customer service industry, the purpose of everything you do is to make sure your clients look on top of their game. In our case, that means answering their calls promptly and professionally and assisting with scheduling appointments, taking orders, or managing CRM, among other tasks. In short, our customer service…

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The 5 Most-Read Answering Service Resources For Colleges & Universities

Colleges and universities are increasingly turning to live answering services in order to better communicate with students and run their campuses more efficiently. Here are five posts that best describe the many ways answering services partner with colleges and universities: Quick Call Response “Can you hold, please?” is already enough of a detested call answering…

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