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How One College Reduced Callers’ Hold Time From 45 Minutes To 11 Seconds

“Can you hold, please?” is already enough of a detested call answering response, but what if it meant you could be on hold for 45 minutes? How much would your blood be boiling by the time someone came back on the line, and what would you think about the business or institution that was mismanaging…

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Why Every Bursar’s Office Should Have An Answering Service

The word bursar comes from the Latin word bursarius, meaning “purse-bearer.” You could also say the bursar holds the purse strings at a college or university, which comes with a great deal of responsibility. From managing the financial books, sending bills to students and their families, and receiving payments, bursars are tasked with making the…

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How Overflow Call Answering Can Help Healthcare Practices

Walk-in urgent care clinics and other smaller medical practices are growing in popularity and filling the gaps left by more traditional hospitals. These healthcare clinics often have just enough staff to attend to patients and essential administrative tasks, including phone calls. But when the calls are coming in faster than a receptionist can answer them,…

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How Answering Services Help Physicians Stay HIPAA Compliant In An Online World

In 2016, a cardiology group comprised of five physicians paid a $100,000 HIPAA settlement due to their use of an online calendar. By posting clinical and surgical appointments for patients on an Internet-based calendar that was accessible to the public, the practice was found in violation of basic HIPAA requirements meant to safeguard patient information…

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Is It A HIPAA Violation If Physicians Text Patient Information?

Texting work information to mobile devices is commonplace across all industries, but it’s a serious concern for those in the healthcare industry. Lost or stolen mobile devices containing unsecured patient health information (PHI) is a violation of HIPAA regulations. The purpose of HIPAA is to protect a patient’s private information, and any practitioner that violates…

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4 Features Medical Answering Services Absolutely Must Have

Many people believe that the benefit of having a medical answering service is just to have after-hours calls answered in case of an emergency. However, in this day and age, the benefits and responsibilities are far more complex and important. Here’s what you need to know if you’re considering hiring a medical answering service: HIPAA…

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