Blog

Fed Up With Your Medical Answering Service? We’ve Been There!

If you work in the healthcare industry you know all too well how important it is to be accessible to patients at any given time of the day or night. Whether patients are calling to refill prescriptions, schedule appointments, ask advice, or because they’re having an urgent health concern, their calls must be answered promptly…

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Is It Time To Switch Your Voice Answering Service?

“Our current answering service’s customer service is horrible. I don’t think they care about us, just our payments.” “My answering service’s rates are astronomical, isn’t there something more affordable that will still treat me and my customers like we matter?” “My answering service often has delays, like an hour, in passing along important calls and…

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Don’t Let Winter Put A Freeze On Your Profits

Having a backup plan in place in case of bad storms, natural disasters, or even illness can save you valuable time and money. A live voice answering service immediately and effortlessly becomes your backup system should you be forced to close the office for a period of time. The friendly, professional receptionists will deliver continuous…

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Why Customer Service Needs To Be Your Top Priority in 2018

Whether you’ve been in business for years or are just starting out, you need to prioritize customer service for success in the new year. A report by the customer intelligence consulting firm Walker reveals that customer service will replace price as the key brand differentiator by 2020. Other studies have shown customers are willing to…

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[Free Checklist] Determine Why And When You Need An Answering Service

Did you know that how your phone calls are handled can build your business—or break it? A consumer survey report by Invoca revealed that after a positive phone experience with a business, 80% of callers will become repeat customers. And 60% said they were likely to spend more money on current or future purchases. However,…

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Resources To Support Those In The Funeral Home Industry

Those who work in the hospice and funeral industries must be available 24/7 to offer empathy and support, answer questions, and make necessary arrangements when a family is facing a loved one’s death. Every call is considered urgent in the days or hours before, during, and after a loved one’s death, and a funeral home…

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