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How To Convince Your Boss To Hire An Answering Service

If you’re spending any significant portion of your workday answering business calls, chances are you’ve wondered how much more you could get done if someone else could manage the calls. Maybe you’ve even suggested to your boss that hiring an answering service might be a worthwhile business investment. You’d be right about that, and here’s…

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6 Questions Colleges Need To Ask When Hiring An Answering Service

We’re heading into that time of year when admissions paperwork is flying and phones are ringing non-stop at colleges and universities. It can be a stressful time for both administrative staff and students, which is why clear communication is so important. To manage the increased workload, more and more colleges and universities are turning to…

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What To Say When It’s The Customer Who’s Wrong

As we discussed in How To Handle The Top 3 Tricky Customer Support Scenarios, difficult customer service situations require grace and, quite often, professional training. This is certainly the case when a customer calls to complain about a service or product that’s not working properly. They’re often angry, frustrated, and ready to walk away if…

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Why Hiring An Answering Service May Be The Best Valentine Gift You’ve Ever Given

When we think of traditional Valentine’s gifts, chocolates and roses and Hallmark cards easily come to mind. But no matter how traditional or unconventional a valentine gift is, the real meaning behind any loving sentiment is the gift of time and attention. In today’s fast-paced world, the gifts of undivided time and attention seem more and…

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How To Handle The Top 3 Tricky Customer Support Scenarios

Customer support is often thought to be a fairly simple and repetitive task by people who’ve never worked in the field. However, the reality is that customer support phone representatives are met with difficult and unexpected scenarios every day. Often, the responses to these situations go beyond any call script and usually require a great…

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The Construction Industry Is Growing, But Is Its Customer Service?

The construction industry has been showing noticeable growth in the past couple years. An article in Forbes magazine reports that 7 of the top 10 industries with the highest sales growth are related to construction. However, the article notes that the construction industry has below average profitability compared to other small businesses. For business owners in the construction…

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