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What’s The Difference Between A Call Center And An Answering Service?

When business owners or office managers begin to consider hiring an answering service, one of their first questions is, “There’s a lot of information out there about call centers and answering services, but what’s the difference?” Good question—because while the terms are often used interchangeably, the process each uses to manage your calls can be…

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Why Should You Choose A Live Answering Service?

If your phones are ringing off the hook, or at least ringing more frequently than you can keep up with, the good news is that your business is in demand. However, the bad news is that your calls aren’t being answered promptly, which gives callers the impression that you’re too busy for new business. You’ve…

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[Free Quiz] Do You Really Need A Voice Answering Service?

It’s common for potential clients to tell us that they’d been considering hiring an answering service for quite awhile before they finally decided to reach out to us. Sometimes they just weren’t sure if their call volume warranted an answering service, or if their business would really benefit from it. Other times they weren’t sure…

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How Answering Calls Like A Customer Concierge Will Boost Sales

The nature of customer service has entered a new era with instant online information and the influence of social media reviews and comments. Customers have more power than ever to research exactly what they want in a service or product and simultaneously expect to be catered to with exceptional service when interacting with a business….

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Everything You Need To Know—And Ask—About Billing And Answering Services

You’ve decided it’s time to hire an answering service to help manage your business calls, but do you know the right questions to ask about how you’ll be charged? Answering services use a variety of ways to charge their clients, so understanding and comparing how call centers bill can make a big difference in which…

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[Case Study] How Do You Reduce An Average Hold Time Of 45 Minutes To Mere Seconds?

While never putting a caller on hold may be the ideal in when it comes to customer service, we all know that it’s just not always realistic. Every business has spurts of busy times when the phones are ringing off the hook, or when staff members are simply tied up with other tasks and simply…

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