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CFO JoAnn Fussell Earns KPI Professional Certification

Demonstrating commitment to her profession through continuous learning about the latest trends in measuring performance, JoAnn Fussell, CFO and owner of Voice Link of Columbus, Inc., has earned the KPI Professional certification. Fussell enrolled in the rigorous program with the KPI Institute in order to learn the most advanced means of utilizing and sustaining key…

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Pros & Cons Of Automating Vs. Answering Your Calls

Phone calls are no doubt a critical part of connecting with customers in order to run a successful business. But when answering calls becomes too time-consuming, business owners begin to look for alternatives to help them manage their call volume so they can focus on other important work tasks. Typically, business owners debate about whether…

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Will Chatbots Replace Answering Services In The Future?

There’s no question that technology is changing the world on a daily basis, often in ways we’re not even aware of. This is true to an extent when it comes to customer service. Answering services are still at the forefront of delivering prompt customer service, but is it possible that technology applications like chatbots will…

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When Hiring A Local Answering Service Matters Most

Choosing the best answering service for your business can be daunting. There are many factors to take into consideration, including whether or not the answering service should be local to your part of the country or not. If your business is one that depends on local connections and working one-on-one with customers in your area,…

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What Questions Should You Ask An Answering Service?

You’ve decided it’s time to get an answering service to help answer your calls, but how do you decide which answering service will work for you? Not all answering services are alike, and choosing the wrong answering service could end up being a real headache. Knowing the right questions to ask will help you select…

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3 Reasons You Shouldn’t Answer Your Own Business Calls

Customers are calling, your schedule is filling up, and 2018 is off to a great start. That’s good news, but if you want the success to continue you should reconsider answering your own phone calls if you’re a business owner. Here are 3 reasons why: It sends the wrong message. It may seem counterintuitive that…

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